Sales Manager - Gold Loan

Position - Sales Manager- Gold Loan

Location - Multiple Locations

Roles & Responsibility:

 • Identify branches and potential locations for GoldLoan business based on market surveys, competition mapping (NBFCs & banks) and volume analysis.

• Increase distribution channels by identifying nonbranch avenues for GoldLoan sales.

• Achieve a minimum GoldLoan productivity of 40 lacs per month on new business and ensure 80 % regeneration on eligible customers.

• Recruit dedicated manpower for GoldLoan (GoldLoan Officers/Territory Managers) to drive customer acquisition.

• Grow the AUM base for GoldLoan solutions while meeting revenue, cost, profitability, and portfolioquality targets.

• Collaborate with the BusinessLoan Product Head to offer bestinclass funding/multifunding solutions and appropriately incentivise key DSTs.

• Ensure timely renewals of GoldLoan customers to retain the existing client base.

• Maintain strong relationships with valuers and valuation agencies.

• Train GoldLoan officers on potential fraud and fraud prevention measures.

• Design a fulfilling customer journey that leads to customer delight and positions IDFC First as the banking partner of choice.

• Ensure successful adoption of internal compliance and regulatory frameworks across the business.

• Recommend process changes to improve service efficiency and quality across the assigned area.

• Propose improvements to processes and policies across Retail Banking to drive operational efficiencies and highquality customer service.

• Leverage inhouse synergies through collaboration with internal stakeholders.