Sales Manager- Freight Forwarding(Pune, Mumbai, Chennai & Bangalore)

Job Role:

The Sales Manager will be responsible for driving business growth by acquiring new customers and

expanding existing accounts across Ocean Freight, Air Freight, Customs Clearance, Warehousing,

Transportation, and Integrated Supply Chain Solutions. The role requires developing strategic sales plans,

managing customer relationships, identifying new business opportunities, and achieving revenue and gross

profit targets. The incumbent will work closely with operations, pricing, customer service, and commercial

teams to ensure seamless service delivery and long-term customer satisfaction.

Key Responsibilities:

1. Business Development:

• Identify and acquire new customers for Ocean Freight (FCL/LCL), Air Freight, Customs Clearance,

Warehousing, Transportation, and Supply Chain Solutions.

• Develop and execute territory-wise sales strategies to achieve revenue and profitability targets.
• Generate leads through market mapping, networking, referrals, cold calling, and industry events.
• Build a strong sales pipeline and ensure regular follow-up for business conversion.
• Achieve monthly, quarterly, and annual sales targets.

2. Customer Relationship Management:

• Build and maintain long-term relationships with exporters, importers, manufacturers, and corporate

customers.

• Conduct regular customer visits to understand business requirements and offer customized logistics

solutions.

• Ensure high customer satisfaction through proactive service and timely issue resolution.
• Retain and grow existing customer accounts by identifying cross-selling and upselling opportunities.

3. Sales & Commercial Management:

• Prepare quotations, RFQs, pricing proposals, and commercial agreements.
• Negotiate pricing and commercial terms while maintaining profitability.
• Coordinate with Pricing, Operations, Customer Service, and Finance teams for smooth execution.
• Monitor customer profitability and shipment volumes.

4. Market Intelligence:

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• Monitor industry trends, competitor activities, freight rates, and market developments.
• Identify new business opportunities and emerging market segments.
• Share market intelligence with management to support strategic decision-making.

5. Key Account Management:

• Develop business with strategic and high-value customers.
• Conduct regular business review meetings with key accounts.
• Ensure customer retention by delivering excellent service and operational support.
• Address customer escalations and coordinate with internal teams for timely resolution.

6. Cross-functional Coordination:

• Work closely with Ocean Operations, Air Operations, Pricing, Customs Clearance, and Customer

Service teams.

• Ensure smooth onboarding of new customers.
• Coordinate with overseas offices and agents for international business requirements.
• Support implementation of customer SOPs and service-level agreements.

7. Reporting & Sales Performance:

• Maintain CRM with accurate customer information and sales activities.
• Prepare daily, weekly, and monthly sales reports.
• Monitor sales pipeline, conversion ratio, revenue, and gross profit.
• Present business updates and forecasts to senior management.