Sales Manager-Cross Sell (Personal Loan)

Job Requirements

About the Role

The Sales Manager – Cross Sell is responsible for acquiring cross-sell customers for a designated branch through direct customer interaction. This pan-India role involves explaining and selling banking products, acting as a bridge between customers and the bank, and ensuring best-in-class service delivery. The role also includes catchment mapping, gathering customer feedback, and identifying and converting potential business opportunities. The Sales Manager plays a key role in driving client acquisition, deepening relationships, and maximizing lifetime customer value to support the bank's strategic goals.

Key Responsibilities

Primary Responsibilities

• Acquire cross-sell customers within the identified segment.
• Meet and exceed monthly targets for customer acquisition by driving leads efficiency
• Ensure adherence to selling norms and standard operating procedures (SOPs) defined by the organization.
• Maintain strict compliance with internal guidelines and external regulations.
• Ensure quality sourcing aligned with the bank's policies.
  
  

Secondary Responsibilities

• Conduct catchment mapping and identify potential business opportunities.
• Gather and analyze customer feedback to improve service delivery.
• Support digital enablement and automation initiatives to enhance customer experience.
  
  

What We Are Looking For

Education

• Graduation: Any discipline full time
  
  

Experience

• 2 years of minimum experience in BFSI
  
  

Skills and Attributes

• Strong customer acquisition and relationship-building skills.
• Good understanding of banking products and customer segments.
• Excellent communication and interpersonal abilities.
• Commitment to customer centricity, innovation, compliance, and integrity.
• Ability to work in a fast-paced, target-driven environment.
• Passion for digital enablement and automation in customer service.
• Capability to attract and retain top talent to support business growth.