Sales Manager - B2C Travel Sales

About the Role

• Online Vacations is looking for a dynamic, hands-on Sales Manager to lead and drive the performance of our B2C travel sales team at our Navi Mumbai office.
• You will take direct ownership of the sales team, coach travel sales executives, improve conversions, and ensure the team consistently achieves its revenue targets.
• This includes daily huddles, call reviews, lead follow-ups, quotation tracking, and individual performance coaching.

At Online Vacations, the Sales Manager owns the team's numbers, people, and performance-from the first customer enquiry to the final booking.

What You Will Own

1. Sales Team Leadership & Performance

• Lead and manage a team of 7-10 B2C Sales Executives.
• Own monthly sales targets, booking volumes, and revenue generation.
• Monitor individual and team performance, identify gaps, and implement corrective actions.
• Build a performance-oriented culture focused on accountability, customer satisfaction, and consistent results.

2. Revenue Growth & Commercial Performance

• Drive revenue, booking conversions, average booking value, and revenue per sales executive.
• Monitor the sales funnel from lead allocation and customer engagement to quotation sharing and booking closure.
• Identify opportunities to improve conversion rates, increase booking values, and maximise revenue.
• Take timely action on underperforming leads and sales activities rather than waiting until month-end.

3. Sales Team Management & Execution

• Conduct daily team huddles, review targets, prioritise leads, and establish clear action plans.
• Ensure timely follow-ups, accurate quotations, effective customer communication, and disciplined CRM usage.
• Monitor attendance, productivity, lead allocation, and follow-up adherence.
• Ensure every qualified enquiry receives attention and no potential booking is missed.

4. Coaching, Training & Team Development

• Review sales calls, assess customer interactions, and provide actionable feedback.
• Conduct one-on-one coaching to improve communication, negotiation, objection handling, and closing skills.
• Train and develop freshers into confident, target-oriented travel sales professionals.
• Identify individual strengths and performance gaps, improve team morale, and build an accountable workforce.

5. Travel Product Knowledge & Data-Driven Decisions

• Maintain strong knowledge of holiday packages, destinations, hotels, sightseeing, transfers, and other Online Vacations products.
• Guide the team on itinerary recommendations, quotations, pricing, customer objections, and booking closures.
• Use CRM reports, sales dashboards, and conversion data to identify trends and improve performance.
• Share transparent performance reports with management, including achievements, challenges, and action plans.

What We Are Looking For

• Proven experience directly managing a team of 7-10 B2C Sales Executives, travel advisors, or telesales professionals.
• Experience in target-driven sales, with a demonstrated ability to achieve revenue and conversion targets.
• Strong leadership, communication, negotiation, and team-management skills.
• A hands-on coaching approach, including developing freshers and improving underperforming team members.
• Commercial understanding of sales conversion, average booking value, revenue per employee, and sales productivity.
• Familiarity with CRM systems, lead management, sales reporting, and performance dashboards.
• A proactive, self-driven professional who takes ownership of results and leads by example.
• Ability to work in a fast-paced environment where accountability, execution, and customer experience matter.
• Travel and tourism experience, particularly holiday packages or online travel sales, will be preferred.
• Willingness to work full-time from our Navi Mumbai office.

What Success Looks Like

• Consistently achieve or exceed monthly sales and revenue targets.
• Improve lead-to-booking conversion rates and revenue per sales executive.
• Build a skilled, motivated, and accountable travel sales team.
• Establish effective processes for lead management, follow-ups, quotation tracking, and booking closures.
• Identify performance gaps early and implement measures to improve individual and team productivity.
• Maintain strong CRM discipline, accurate sales reporting, and accountability across the team.
• Develop future team leaders while contributing directly to Online Vacations' growth.

Why Join Online Vacations?

• Make a direct business impact by driving revenue and expanding a growing travel business.
• Take ownership and lead your team with accountability to implement improvements and deliver results.
• Work closely with the leadership team and contribute to sales strategy, processes, and business expansion.
• Build a career path towards senior sales leadership, Sales Head, or broader business management roles as the organisation grows.
• Be part of a company focused on making holiday planning and booking accessible, convenient, and flexible.

Job Details

• Position: Sales Manager - B2C Travel Sales
• Work Mode: Full-time, Work from Office
• Team Size: 7-10 B2C Sales Executives
• Industry: Travel, Tourism & Hospitality