Sales Manager Automotive Manufacturing

Role & responsibilities

Sales & Customer Relationship Management

• Manage sales operations for the Pune and Hosur region, handling approximately some specific customer accounts.
• Build and maintain strong relationships with existing customers while ensuring high levels of customer satisfaction.
• Coordinate with customers regarding schedules, dispatches, production planning, and delivery commitments.
• Conduct regular customer visits as per business requirements and management guidance.
• Organize and participate in related meetings with customers.
• Handle customer complaints, rejection materials, and ensure timely resolution.
• Coordinate with customers when scheduled material is not lifted and ensure corrective action.
• Support business growth by maximizing customer deliveries as per company SOPs.

Sales Planning & Coordination

• Handle inter-unit sales coordination between Hosur, Mysore, Chennai, and Pune plants.
• Verify monthly customer schedules and circulate them to Management and Production teams.
• Prepare daily production plans based on customer schedules.
• Monitor schedule versus actual dispatch performance on a daily, weekly, and monthly basis.
• Coordinate with internal departments to ensure uninterrupted material availability.

Dispatch, Logistics & Supply Chain Management

• Ensure timely dispatch of materials to all customers.
• Coordinate transportation, logistics partners, and export forwarding agencies for on-time deliveries.
• Monitor dispatches to prevent shortages, excess quantities, or damaged materials.
• Handle dispatch coordination for Pune/ Hosur customers including
• Follow up with Hosur suppliers for urgent customer material requirements.

Warehouse & Inventory Management

• Manage customer warehouse operations for Chennai and Mysore.
• Maintain customer-wise stock reports for Hosur, Chennai, and Mysore.
• Monitor JIT (Just-in-Time) inventory for all customers.
• Verify customer-end stock levels and align production planning accordingly.
• Maintain optimum inventory levels while avoiding shortages and excess stock.
• Verify inter-unit Goods Receipt Notes (GRNs).

Documentation & Reporting

• Resolve invoice and E-Way Bill-related issues.
• Prepare and maintain SRO, SRC, and inter-unit Purchase Order proposals.
• Generate and analyze:
• Daily MIS Reports
• KPI Reports
• Daily Dispatch Reports
• Weekly Dispatch Reports
• Monthly Dispatch Reports
• Customer-wise Dispatch Reports
• GRN Reports
• Stock Reports
• Schedule vs. Actual Reports

Preferred candidate profile

• Strong sales and customer relationship management skills.
• Excellent communication and negotiation abilities.
• Knowledge of production planning, dispatch management, logistics, warehousing, and inventory control.
• Experience in export documentation and logistics coordination.
• Good understanding of ERP systems, SRO, SRC, GRN, invoicing, and E-Way Bills.
• Strong analytical and reporting skills with proficiency in MS Excel and ERP software.
• Ability to manage multiple customers and cross-functional teams.
• Strong leadership and problem-solving capabilities.
• Ability to work under pressure and meet customer delivery commitments.

Key Performance Indicators (KPIs)

• On-Time Delivery (OTD)
• Customer Satisfaction
• Dispatch Adherence
• Schedule vs. Actual Performance
• Inventory Accuracy
• Stock Availability
• Reduction in Customer Complaints
• Logistics & Dispatch Efficiency
• MIS Reporting Accuracy
• Team Productivity
• Customer Visit Compliance
• Export Shipment Compliance