Sales Lead - Sales and Customer Excellence

Role & responsibilities

• Generate and qualify leads through cold calls, email, LinkedIn Sales Navigator, Apollo, real estate Facebook groups, Upwork / Fiverr / Freelancer and referrals.
• Run phone and Zoom / Meet discovery calls and live demos of our AI SaaS products, tied to agent pains: lead flow, listing exposure, reviews, missed calls and time.
• Handle objections and close monthly subscriptions and service projects.
• Convert free trials to paid customers through onboarding, activation check-ins and follow-up.
• Own customer retention: regular check-ins, success plans and churn saves; grow accounts through upsell and cross-sell.
• Act as the bridge between clients and the tech team: pass clear requirements and feedback to tech, and keep clients updated on fixes and releases.
• Manage pipeline and forecasts in CRM (HubSpot / Zoho / Salesforce); hit targets for MRR, new customers, trial-to-paid conversion and retention.
• Lead, coach and review a small Sales & Customer Excellence team; write proposals, follow-up sequences and pitch decks for U.S. prospects

Preferred candidate profile

• 4+ years (3 minimum) selling software, SaaS or digital marketing services, with 2+ years selling to U.S. clients.
• Excellent, native-level U.S. English (5 out of 5): you will speak daily with very experienced U.S. agents and brokers, so you must sound natural, connect easily with people and be confident on live phone and Zoom calls.
• Experience selling SaaS or AI products on subscription: free trials, MRR, churn, retention, upsell and cross-sell.
• Proven closing record on Upwork / Fiverr / Freelancer or direct B2B outbound; CRM and Sales Navigator / Apollo skills.
• Strong follow-up discipline; able to close deals independently.

• High energy, ownership and accountability; thrives in a demanding, pay-for-performance startup culture.
• Strong negotiation, follow-through and passion for long-term client success.
• Experience selling to U.S. real estate agents, brokerages or PropTech (real estate CRM, IDX websites, lead generation, listing marketing).
• Has led a sales or customer success team.
• Background in software, design or marketing.