Sales Head

Sales - Zonal Head
Experience: 10 - 20 years
Qualification: MBA in Sales, Marketing, Business Administration or equivalent
Department: Sales

Contact Person: Uma - [phone removed]/[email removed]

Job Purpose
To lead and drive residential sales operations across a specific zone by managing sales teams, achieving revenue targets, improving conversion rates, and ensuring customer satisfaction. The Zonal Head is responsible for strategic planning, performance management, cross-functional coordination, and ensuring successful execution of all residential sales initiatives within the zone.

Key Responsibilities:
1. Sales Strategy & Revenue Achievement

• Develop and implement sales strategies for the assigned zone to achieve monthly and annual revenue targets.
• Monitor performance of all regional and project sales teams under the zone.
• Drive sales productivity through structured planning and performance tracking.
  2. Team Leadership & Management
• Lead Residential Sales Regional Heads, Team Leads, and FLS teams across multiple projects.
• Conduct weekly performance reviews and guide teams on improving conversions and follow- up effectiveness.
• Provide coaching, training, and mentoring for consistent team development.
  3. Customer Relationship Management
• Ensure superior customer experience throughout the sales cycle.
• Resolve escalated customer issues and complex sales cases.
• Develop and maintain strong relationships with premium, corporate, and HNI customers.
  4. Project & Inventory Management
• Work with project teams for inventory planning, pricing, stock management, and new launches.
• Analyze demand trends and align sales activities with customer preferences and market
  expectations.
• Ensure proper allocation of inventory to teams based on performance and market need.
  5. Cross-Functional Collaboration
• Coordinate with Marketing, CRM, Projects, Legal, and Finance to ensure seamless sales operations.
• Work closely with branding and marketing to design region-specific campaigns.
• Provide inputs for digital campaigns and lead generation strategies.
  6. Reporting & Analytics
• Review daily/weekly/monthly MIS reports for zone performance.
• Provide leadership with insights on sales trends, market conditions, and competitor activities.
• Track key KPIs such as site visit ratios, lead-to-booking conversion, and follow-up effectiveness.
  7. Process Compliance & Governance
• Ensure adherence to sales processes, documentation standards, and compliance guidelines.
• Oversee booking documentation, agreements, collections, and customer onboarding flows.
  Key Performance Indicators (KPIs)
• Achievement of monthly & annual revenue targets
• Lead-to-booking conversion rate
• Team performance and productivity
• Customer satisfaction & reduced escalations
• Inventory movement & absorption rate
• Campaign effectiveness within the zone
• Compliance with sales processes
  Skills & Competencies Required
• Strong leadership and motivational skills
• Deep understanding of residential real estate sales
• Excellent communication and negotiation abilities
• Strong analytical and decision-making skills
• Customer-centric approach with high problem-solving ability
• Ability to manage multiple projects and large sales teams
• Strategic thinking and operational planning
  
  

Regards

Uma HR