Sales Head

Role & responsibilities

1. Sales Strategy & Revenue Growth

• Develop and implement the overall sales and business development strategy.
• Drive revenue, volume, profitability, and market-share growth.
• Set annual, quarterly, and monthly sales targets for the team.
• Identify new business opportunities and emerging market segments.
• Develop strategies to improve customer acquisition and retention.

2. Corporate & Institutional Business

• Build and maintain relationships with corporates, hospitals, clinics, doctors, institutions, insurance companies, TPAs, and other healthcare partners.
• Develop corporate tie-ups and institutional partnerships.
• Negotiate commercial agreements and business contracts.
• Expand the organization's B2B customer base.
• Identify high-value accounts and develop long-term business relationships.

3. Team Leadership

• Lead, mentor, and manage the sales and business development team.
• Define KRAs and targets for individual team members.
• Monitor team performance and conduct regular performance reviews.
• Coach the team on sales techniques, negotiation, client handling, and business development.
• Build a high-performance, target-oriented sales culture.

4. Market Expansion

• Identify new territories, customer segments, and business opportunities.
• Develop plans for market expansion and geographical growth.
• Analyse competitor activities, pricing, service offerings, and market trends.
• Recommend new products/services and commercial strategies based on market requirements.

5. Key Account Management

• Personally manage strategic and high-value clients.
• Ensure strong client relationships and customer satisfaction.
• Track key accounts, revenue contribution, renewals, and business potential.
• Resolve escalated client issues in coordination with operations and management.

6. Performance & MIS

• Monitor daily, weekly, and monthly sales performance.
• Analyse sales pipeline, conversion ratios, revenue achievement, and customer acquisition.
• Prepare regular sales MIS and management reports.
• Track performance against targets and implement corrective actions where required.
• Present business performance and growth plans to senior management.

7. Cross-Functional Coordination

• Work closely with Marketing, Operations, Finance, Customer Care, and Centre Management teams.
• Coordinate with internal stakeholders to ensure smooth execution of corporate and institutional contracts.
• Ensure commitments made to clients are delivered effectively.

Preferred candidate profile

• Strong business acumen
• Target and result orientation
• Strategic thinking
• Decision-making ability
• Relationship management
• Commercial negotiation skills
• Ability to work in a fast-paced healthcare environment
• Strong ownership and accountability