Sales Gallery Manager

Dear All,

We at Lodha are hiring for Sales Gallery Manager role for our Lodha Divino project in Mumbai.

Location - Matunga

Role Objective: Manage the overall upkeep of multiple sales galleries across projects and work with a large team of customer facing executives to deliver an excellent customer experience.

Key Responsibilities

• Keep project operations team focused on the critical components of operations to drive customer satisfaction
• Make the sales gallery operational plans and strategies for upcoming projects
• To manage the site operations F & B service, front-desk, cleanliness, maintenance & upkeep of the lobby areas by checking the site on a daily basis
• Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience
• To check AV room lightings & smooth operation of Sales Galleries
• To take a round of the entire sales office and sample flat in the morning before the operations start to check if there are any H/K, admin related flaws and ensure to inform the concerned department about any technical issues
• Take morning briefing before the operations start with the security team, valet, F & B team to discuss daily appointments
• Ensure that SOPs are in place for each area and are being followed by the team
• Manage all outsourced vendors and their staff at site
• Coordinate with departments like Design, Procurement, Security, MEP etc. for maintenance of the sales center
• Handle day to day activities happening at sales galleries. Audit and ensure all sales galleries upkeep is maintained