Sales Executive

Location: Pune
Experience: 2+ Years
Qualification: Bachelors Degree (Mandatory)
Employment Type: Full-time
Industry: Healthcare / Senior Living / Premium Services

Role Overview

We are looking for a target-oriented and relationship-driven Sales Executive to drive customer acquisition, generate leads, close sales, and manage customer relationships across Pune, Mumbai, and Thane.

The role involves field sales, on-ground lead generation, relationship building, and customer retention in a premium service environment. The ideal candidate should have strong communication skills, empathy, and the ability to build lasting relationships with families, senior citizens, doctors, residential societies, and referral partners.

Key Responsibilities

1. Sales & Business Development

• Generate and close B2C and B2B sales through direct outreach and relationship-based selling.
• Conduct in-person and virtual meetings with prospective customers, corporate clients, and residential society representatives.
• Explain service offerings, pricing, and value propositions effectively.
• Manage sales pipelines, conduct timely follow-ups, and achieve monthly revenue targets.
• Maintain accurate CRM records, including lead status, deal value, meeting notes, and next steps.

2. Lead Generation & Field Activities

• Generate qualified leads through residential societies, senior citizen associations, doctor referrals, hospitals, NRI networks, and community organisations.
• Conduct on-ground promotional activities, awareness drives, and local events.
• Undertake cold calling, door-to-door outreach, and other prospecting activities where required.
• Develop and maintain strong referral networks within assigned territories.
• Meet monthly self-generated lead targets and maintain a healthy sales pipeline.

3. Customer Relationship Management & Renewals

• Build and maintain long-term relationships with existing customers.
• Initiate renewal discussions well before contract or plan expiry.
• Address customer concerns proactively and ensure a positive customer experience.
• Identify opportunities for upselling and offering additional services.
• Support customer retention initiatives and minimise churn.

4. Customer Experience & Coordination

• Coordinate with internal operations teams for smooth customer onboarding and service delivery.
• Ensure proper documentation and timely collection of customer information.
• Monitor customer concerns and escalate service gaps or sensitive issues to the reporting manager.
• Maintain high standards of professionalism and customer engagement.

5. Reporting & Performance Management

• Maintain accurate CRM data and timely sales reports.
• Participate in regular sales reviews and performance discussions.
• Track sales targets, lead conversions, renewals, and pipeline performance.
• Follow established sales processes and reporting standards.

Required Experience & Qualifications

• 2+ years of experience in sales, business development, or customer acquisition.
• Bachelors degree is mandatory.
• Experience in field sales and relationship-based selling is preferred.
• Candidates from healthcare, elder care, insurance, medical services, or related industries will be preferred.
• Familiarity with CRM tools and structured sales processes is an advantage.

Required Skills

• Excellent communication, presentation, and negotiation skills.
• Strong relationship-building abilities and customer-centric thinking.
• Empathy, emotional intelligence, and maturity in handling sensitive situations.
• Target-driven approach with strong follow-up and time-management skills.
• Comfortable with extensive fieldwork, local travel, and on-ground activations.
• Fluency in English and relevant local languages.
• High integrity, professionalism, and accountability.

Key Performance Indicators (KPIs)

• Monthly and annual revenue target achievement.
• Number of self-generated leads.
• Lead-to-conversion ratio.
• Customer renewal and retention rates.
• Reduction in customer churn.
• CRM accuracy and reporting discipline.
• Customer satisfaction and feedback.

Interested candidates can share their CV at [email removed]