Sales Executive

Key Responsibilities:

• Handle incoming enquiries through phone calls, WhatsApp, website forms and other channels.
• Understand customer requirements such as travel dates, number of guests, safari requirements, accommodation and transportation.
• Explain safari options, hotels/resorts, tour packages and transportation services to customers.
• Convert enquiries into confirmed bookings.
• Follow up with customers through calls and WhatsApp in a systematic manner.
• Maintain regular follow-ups for pending and interested enquiries.
• Coordinate with the operations team, hotels/resorts, safari vendors and other service providers when required.
• Maintain enquiry and sales records in CRM/Excel/Google Sheets.
• Meet daily, weekly and monthly sales targets.
• Maintain professional communication with customers before, during and after booking.
• Handle customer objections and resolve basic booking-related concerns.
• Ensure timely payment follow-ups and booking confirmations.
• Collect customer feedback and identify opportunities for repeat bookings and referrals.