Sales Executive

Role & responsibilities

• Inbound Sales & Lead Conversion: Receive incoming customer calls, understand client requirements, present relevant product/service solutions, and close sales effectively.
• Account Management & Order Follow-ups: Manage assigned customer accounts, proactively follow up with existing clients for repeat orders, and maximize account lifetime value.
• Payment Collection & Receivables Management: Track outstanding balances for assigned customer accounts and ensure timely follow-up and collection of payables in coordination with the finance team.
• Client Relationship Management: Build and maintain strong, long-term relationships with clients to ensure high customer satisfaction and retention.
• Issue Resolution & Support: Serve as the primary point of contact for customer queries, address service, billing, or product concerns, and coordinate with internal teams to resolve issues promptly.
• Sales & Collection Tracking: Maintain accurate call logs, client records, payment schedules, and order details in the CRM or reporting system.

Preferred candidate profile

• Communication Skills: Excellent verbal and written communication skills in English and Hindi with strong active listening and persuasive skills.
• Sales & Negotiation: Proven track record of converting phone interactions into completed sales, handling objections, and navigating payment-related discussions tactfully.
• Financial Tact & Detail Orientation: Comfort in tracking payment schedules, managing account receivables, and following up on pending dues professionally without damaging client relationships.
• Customer-Centric Mindset: Strong interpersonal skills with an empathetic, firm, and solution-oriented approach to resolving client concerns.
• Organization & Multitasking: Strong organizational skills to balance sales conversion, account follow-ups, and collection deadlines efficiently.
• Education & Tech Savvy: Bachelors degree in Business, Commerce, or a related field (preferred); proficiency in CRM software, basic accounting/billing tools, and MS Office (Excel/Word).

Perks and benefits

• Volume-Based Sales Incentive: Uncapped sales incentive of 1 per kg on all converted sales.
• Timely Payouts: Incentives are calculated and paid out monthly alongside your regular salary.
• Competitive Fixed Salary: Standard base compensation structure.