Sales Executive

Zoris is looking for a Central Sales & Lead Management Executive to manage all incoming leads across different channels and ensure quick response, proper qualification and timely handover to the concerned department.

Key Responsibilities

• Handle leads received from Website, Google, Instagram, Facebook, WhatsApp, Calls, Referrals, Campaigns, Events and other sources.
• Make the first call / customer connection within defined TAT.
• Understand and qualify customer requirements.
• Capture and update lead details in CRM / Google Sheet.
• Forward qualified leads to the concerned Department Head / Sales Owner.
• Ensure no lead remains unattended, unassigned or without follow-up.
• Track lead status, follow-ups, conversions and lost leads.
• Coordinate with Front Office, Sales, Banquet, F&B, Restaurant, Club/Nightlife and Marketing teams.
• Escalate high-value or delayed leads to the concerned manager.
• Prepare daily / periodic lead reports for management.

Key Skills

• Excellent communication and calling skills
• Strong follow-up and coordination ability
• Customer handling skills
• Good knowledge of Excel / Google Sheets
• CRM / lead management experience preferred
• Hospitality / hotel sales experience will be an advantage
• Quick response and strong ownership