Sales Executive

Key Responsibilities :

* Serve as the primary point of contact for client inquiries, updates, and issue resolution.

* Manage incoming calls, emails, and messages with professionalism and clarity.

* Coordinate with internal teams such as Sales, Operations, and Project Management to ensure timely updates to customers.

* Track customer requests, complaints, and feedback to closure.

* Maintain CRM data and ensure all client interactions are logged accurately.

* Provide clients with timely updates on project status, timelines, and next steps.

* Identify recurring issues and work with teams to improve processes.

* Support the customer journey from onboarding to post-project completion.

* Ensure high customer satisfaction and help maintain long-term client relationships.