Sales Executive

JOB DESCRIPTION

Sales Executive

Location: Furniture Showroom, Katpadi, Vellore

Minimum qualification: Bachelor's degree in any discipline

Experience: Minimum 1 year in sales; furniture or retail showroom experience preferred.

Role Overview

We are looking for a professional, customer-focused Sales Executive to manage the complete customer

journey - from reception and showroom walk-ins to enquiries, quotations, order confirmation, invoicing,

and delivery coordination. The role also includes digital promotions, lead follow-ups, showroom

presentation, and sales reporting.

1. Customer Handling and Sales

- Welcome showroom visitors professionally, understand their requirements and budget, and

recommend suitable products.

- Explain product features, materials, dimensions, customisation options, pricing, and delivery timelines

accurately.

- Handle enquiries received through phone calls, WhatsApp, Instagram, Facebook, and other online

channels.

- Maintain customer and lead records, with clear follow-up dates, discussion notes, and next actions.

- Follow up consistently on enquiries and quotations to achieve assigned sales targets.

- Communicate approved offers and discounts clearly and obtain approval for exceptions.

2. Quotations, Invoicing and Delivery

- Prepare accurate quotations, sales orders, and invoices using company software.

- Record and confirm product specifications, quantities, prices, payment terms, delivery details, and

customer commitments.

- Coordinate with accounts, production, stock, and delivery teams to complete orders on time.

- Follow up on customer payments in coordination with the accountant.

- Keep customers informed about order progress, delivery schedules, and any delays.

- Follow up after delivery and coordinate the resolution of customer concerns.

3. Social Media and Promotional Activities

- Maintain the company's Instagram, Facebook, and WhatsApp Business profiles with approved content.

- Prepare or coordinate product posters, offers, promotional messages, and product updates.

- Support advertising campaigns, exhibitions, and other sales promotions within approved budgets.

- Respond professionally to messages and comments and record enquiries generated through

promotions.

4. Showroom and Stock Responsibilities

- Take responsibility for product arrangement, display presentation, price tags, and overall showroom

readiness.

- Coordinate showroom cleanliness and ensure products are presented attractively.

- Maintain awareness of available stock, incoming products, and committed orders.

- Report damaged products, stock differences, missing display information, and replenishment needs

promptly.

5. Reports and Tracking

- Prepare daily reports covering walk-ins, enquiries, follow-ups, quotations, sales, and pending

deliveries.

- Maintain stock reports in coordination with the accountant and relevant team.

- Prepare weekly and monthly sales projections based on active leads and expected conversions.

- Keep company cloud systems and Excel trackers accurate and up to date.

Required Skills and Professional Standards

- Strong spoken and written English, including professional customer messages and emails.

- Working knowledge of Microsoft Excel, Word, email, cloud-based systems, and shared online files.

- Familiarity with Instagram, Facebook, and WhatsApp Business.

- Good communication, negotiation, organisation, and customer-service skills.

- Professional appearance, punctuality, respectful behaviour, and ownership of commitments.

- Ability to coordinate across departments and resolve concerns calmly.

- Honest handling of customer information, pricing, payments, and company records.

Performance Expectations

Performance will be assessed on sales achievement, lead conversion, follow-up discipline, quotation

and invoice accuracy, delivery coordination, customer satisfaction, showroom presentation, and timely

reporting.

Mandatory Previous Employment Documents

- Relieving letter from the previous employer.

- Previous employment payslips.Role & responsibilities

Preferred candidate profile