Sales Executive

Location: Remote/Kanpur

Employment Type: Full-Time

Experience: 1-3 years

We are seeking a dynamic and learner-focused Sales Executive to drive enrolments for E&ICT Academy, IIT Kanpur's educational offerings. The ideal candidate will proactively engage prospective learners, guide them towards the right courses, and ensure a high standard of service throughout their journey.

Key Responsibilities

• Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring timely follow-ups.

• Course Guidance: Understand learner requirements and recommend suitable courses/programs aligned with their career goals and background.

• Upselling & Cross-Selling: Identify opportunities to recommend additional or alternative programs that enhance learner value.

• Process Adherence & Reporting: Follow internal sales processes diligently and maintain accurate, timely reports of daily activities.

• Learner-Centric Approach: Deliver exceptional service by understanding and addressing learner expectations effectively. 

• Issue Resolution: Handle queries and escalations promptly to ensure high learner satisfaction and retention. 

Required Skills & Qualifications

• Customer-first mindset with strong problem-solving abilities
• Bachelor's degree in any discipline
• 1–3 years of experience in EdTech counselling or consultative sales
• Excellent communication and interpersonal skills
• Proven ability to meet or exceed sales targets
• Familiarity with CRM tools (LeadSquared preferred) and reporting systems