Sales Executive

Role & responsibilities

• Greets all customers promptly; provides timely professional service.
• Completes Customer Records (on Sales Genie) app) promptly and accurately.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
• Follows the Sales Process defined while interacting with customers (6 step demo, SANKALP)
• Uses all digital aids efficiently in customer interaction to drive a superior customer experience(7, 10” tab, ISVR, BSH, TDAA, Sales Genie)
• Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect generation targets.
• Improve SSI or any other customer satisfaction related scores
• Builds customer loyalty and promotes the dealership brand image.
• Is accurate and timely in completing paperwork and assigned tasks.
• Sells accessories, Insurance and Finance products.
• Delivers vehicle to customers in a positive and memorable way.
• Identifies repeat customers and treats them accordingly.
• Contacts previous customers, especially those who are ending their finance tenure, about new product arrivals.
• Notifies prospects of upcoming special programs and promotions.
• Calculates and tracks progress of sales and prospect goals and sales deals.
• Shifts priorities and goals as work demands change.
• Maintains composure and courtesy in dealing with customers and fellow employees.
• Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation.
• Identifies and supports opportunities for methods/process improvement (for example, monitoring inventory levels and tracking showroom traffic).
• Identifies ways to improve operations and customer service.
• Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction.
• Keeps up-to-date on Mahindra products and competitor products.
• Meets or exceeds monthly income and sales goals.
• Maximum closing of recommendation sales
• Tracks competition performance for his assigned territory

Preferred candidate profile

• Diploma / Graduate (Technical / Non-Technical) / MBA
• Sales qualification would be added advantage
• Should have minimum 1 year experience into Automobile Sales