Sales Executive
banglavil enterprises llp · Thiruvananthapuram · onsite · Posted 35d ago
About a minute. You'll make an account on the way through.
About this role
The SALES EXECUTIVE is responsible for the overall management, performance, and operational excellence of the Cake World outlet. This role ensures smooth day-to-day operations, sales growth, staff performance, customer satisfaction, and strict adherence to company standards.
Key Responsibilities1. Sales & Business Performance
Achieve daily, weekly, and monthly sales targets.
Monitor product availability, fast-moving items, and introduce upselling techniques.
Implement promotions, new product launches, and festive campaigns at the outlet.
Analyse sales reports and identify improvement areas.
2. Customer Service Excellence
Ensure high standards of customer service and create a pleasant shopping experience.
Handle customer complaints promptly and professionally.
Maintain zero pending complaints through continuous follow-up and service recovery.
3. Team Management
Schedule, supervise, and guide outlet staff.
Maintain staff grooming standards, punctuality, and discipline.
Provide on-the-job training for sales, product knowledge, hygiene, customer service, and SOPs.
Encourage team motivation and maintain a positive working atmosphere.
4. Operational Management
Oversee daily shop operations including storefront cleanliness, display arrangements, and product presentation.
Ensure strict implementation of SOPs (Sales, Inventory, Hygiene, Cash Handling, Order Taking, etc.).
Manage opening and closing duties (SOD/POD).
Ensure accurate KOT/Billing process.
5. Inventory & Stock Management
Maintain correct stock levels and ensure no overstocking or stock shortage.
Monitor daily wastage and take preventive actions.
Check expiry dates, FIFO practice, and ensure quality/quantity accuracy.
Coordinate with warehouse for timely product replenishment.
7. Hygiene & Food Safety
Maintain 100% hygiene and cleanliness in the outlet.
Ensure staff follow personal hygiene standards and safety protocols.
Comply with FSSAI guidelines and food handling procedures.
Required Skills & Qualifications
Minimum 2–3 years of experience in retail / F&B / bakery outlet management.
Strong leadership and team-handling skills.
Good communication and customer service skills.
Basic computer knowledge (POS, Excel, email).
Ability to work under pressure and manage peak hours.
Problem-solving and decision-making abilities.
Key Performance Indicators (KPIs)
Daily Sales Achievement
Walk-In Growth
New Product Sales %
Zero Pending Customer Complaints
Staff Grooming & Punctuality
Wastage Control %
Stock Accuracy
Zero Cash/Inventory Discrepancy
Work Location: In person
Sourced from foundit