Sales Executive

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Sales Supervisor

Key Responsibilities

Sales Management

• Drive and achieve sales targets, KPIs, and profitability goals.
• Achieve or exceed sales, KPI, and profitability objectives.
• Prepare and analyze sales reports and provide insights to improve performance.

Customer Experience

• Deliver high standards of customer service and engagement on the sales floor.
• Assist customers in selecting products and resolving customer concerns or conflict situations.
• Build and maintain a positive shopping experience for customers.

Store Operations

• Oversee daily store operations, including opening and closing procedures.
• Conduct pre-sale preparation of goods, including:
• Verifying product names, quantities, completeness, and pricing.
• Ensuring labeling compliance.
• Unpacking and inspecting the appearance and quality of goods.
• Arrange and display merchandise according to company visual merchandising standards and international guidelines.
• Monitor product availability on the sales floor and ensure accurate pricing and labeling.
• Check product quality and expiration dates where applicable.

Inventory Management

• Manage stock levels and ensure product availability on the sales floor.
• Conduct regular inventory counts and stock checks.
• Ensure required sizes and styles are available for customers.

Product Knowledge

• Maintain a thorough understanding of product features, quality, pricing, care instructions, and intended use.
• Recommend substitute, related, and new products to customers when appropriate.

Visual Merchandising

• Maintain store presentation and visual merchandising standards.
• Ensure merchandise is displayed attractively and according to company guidelines.

Communication & Teamwork

• Foster effective communication within the store team and with other departments.
• Support collaboration to achieve business objectives.

Compliance

• Adhere to company policies, procedures, safety regulations, and hygiene standards.
• Ensure compliance with all legal and operational requirements.

Skills and Competencies

Customer Service & Communication

• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to handle customer concerns professionally.

Problem-Solving & Analytical Skills

• Strong analytical and problem-solving abilities.
• Ability to make sound decisions in a fast-paced retail environment.

Technology

• Proficiency in retail software and POS systems.

Self-Leadership

• Ability to work independently and efficiently.
• Strong time management skills.
• Ability to manage personal emotions and workplace challenges effectively.

Physical Requirements

• Ability to continuously walk and move throughout the store.
• Requires effective use of speaking, hearing, near and far vision, depth perception, and field of vision.

Experience

• At least 1 year of experience in a retail environment is preferred and will be considered an advantage.