Sales Executive

We are hiring a Sales Executive who will drive new member sales, handle renewals and
upselling, deliver a seamless front-desk experience, and support complaint resolution and
hygiene oversight.

This is a key member-facing role that blends sales targets, service excellence, and
operational discipline ideal for someone energetic, confident, and growth-focused.

Core Purpose of the Role:
To convert walk-ins into loyal members, retain them through meaningful interactions, and
increase revenue through proactive upselling and world-class service.

Key Responsibilities:
• Greet and assist all walk-in prospects with club tours and membership discussions
• Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups
• Close new memberships confidently and hit daily/weekly sales goals
• Track renewals due and proactively follow up via phone and in-person
• Address objections, highlight benefits, and offer renewal incentives
• Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)
• Educate members on available upgrades or limited-time offers
• Convert basic members into premium/high-ticket customers
• Manage check-ins, guest logs, CRM entries, billing, and cash handling
• Keep reception area clean, professional, and member-friendly
• Handle member queries and offer real-time support
• Log and resolve member complaints within 2448 hours
• Escalate unresolved or serious concerns to the Club Manager
• Maintain a member issue/feedback register
• Perform daily hygiene checks at the front desk and floor
• Coordinate with housekeeping to maintain club cleanliness standards
• Log AM/PM hygiene inspections

Key Result Areas (KRAs):
Membership Sales: Achieve monthly sales conversion target
Membership Renewals: Ensure 100% follow-up and 85% closure of expiring
memberships
Upselling Revenue: Increase average revenue per member through upsells
Complaint Handling: Resolve or escalate 100% of complaints within SLA
Cleanliness & Grooming: Maintain reception and self-grooming per club standards
CRM & Billing Accuracy: 100% correct data entries and cash handling

KPIs & Monthly Targets:
New Memberships Closed: 4070/month
Conversion Rate: 30% of walk-ins/leads
Renewal Closure Rate: 85% of expiring memberships
Complaint Resolution SLA: 100% resolved/escalated within 2448 hours
Cleanliness Logs: 2x per day with checklist and coordination
CRM & Cash Accuracy: 100% error-free entries

Qualifications & Experience:
• Graduate or pursuing graduation
• 2–5 years in fitness/retail/hospitality front desk or sales roles
• Fluency in English, Hindi, and Gujrati language
• Familiarity with CRM tools, WhatsApp Business, and Excel

Ideal Candidate Traits:
• Energetic, persuasive, and confident communicator
• Goal-oriented with strong follow-up habits
• Positive body language and well-groomed at all times
• Member-focused, emotionally intelligent, and proactive
• Believes in fitness and inspires others to commit to it

Work Culture & Expectations:
• 6-day work week with morning/evening shift flexibility
• Reports daily to Club Manager with activity tracker
• Upholds company values, cleanliness club standards, and member-first mindset
• Actively participates in in-club events and challenges