Sales Executive

Job Description - Sales Executive (Healthcare Industry)Position
Location : QHT Aesthetics OPC Pvt. Ltd. , Sector 46, Gurugram

Sales Executive - Healthcare / Patient Counselling

Job Overview

We are looking for a target-oriented and patient-focused Sales Executive to join our healthcare team. The candidate will be responsible for handling inbound and outbound calls, counselling patients, generating conversions, maintaining the sales pipeline, and ensuring strong follow-ups throughout the patient journey.

The ideal candidate should have excellent communication skills, a convincing approach, and the ability to build trust with patients while achieving sales targets.

Key Responsibilities

• Handle inbound and outbound calls with prospective and existing patients.
• Understand patient requirements and provide appropriate information about healthcare services and treatments.
• Assist & Counsel patients professionally convert to appointments.
• Follow up consistently with interested and potential patients through calls, WhatsApp, and other communication channels.
• Maintain and update the lead pipeline/CRM on a daily basis.
• Track every lead from initial enquiry to appointment, conversion, and closure.
• Develop and maintain a strong follow-up pipeline to ensure minimum lead leakage.
• Handle patient queries, objections, and concerns effectively.
• Build trust and maintain a positive relationship with patients throughout the conversion process.
• Achieve assigned daily, weekly, and monthly sales/conversion targets.
• Coordinate with the counselling, operations, and clinical teams to ensure a smooth patient experience.
• Maintain accurate records of calls, follow-ups, appointments, and conversions.
• Re-engage old, inactive, and pending leads to generate additional conversions.
• Provide regular updates regarding lead status, conversion performance, and pending follow-ups.

Key Skills Required

• Excellent verbal and written communication skills.
• Strong patient counselling and convincing skills.
• Good objection-handling and negotiation abilities.
• Strong follow-up and relationship-management skills.
• Target-oriented and result-driven approach.
• Ability to manage a large number of leads and maintain a structured pipeline.
• Comfortable working with CRM, dialer, WhatsApp, and other sales tools.
• Good listening and interpersonal skills.
• Ability to work under sales pressure and meet targets.
• Prior experience in healthcare, clinics, hospitals, medical sales, patient counselling, or tele-sales will be preferred.( not necessary)

Performance Parameters

• Number of inbound and outbound calls handled.
• Lead-to-appointment conversion.
• Appointment-to-sale conversion.
• Follow-up efficiency and pipeline management.
• Revenue and monthly sales achievement.
• CRM/pipeline accuracy.
• Lead response time and patient engagement.

Preferred Experience

Experience in sales, tele-sales, healthcare sales, patient counselling, or a similar customer-facing role.

Educational Qualification

Graduate in any discipline. Candidates with relevant sales/healthcare experience will be preferred.

Working hours : 9 hrs working
Week off : 1 day between Monday to Friday.
Sat- Sun are working.

Ideal Candidate

A confident, persuasive, empathetic, and target-driven professional who can counsel patients, build trust, consistently follow up, manage the complete lead pipeline, and drive conversions.