Sales Executive

Sales Executive Roles & Responsibilities

• Handle walk-in customers and understand their jewellery requirements, preferences, and budget.
• Present and recommend diamond, gold, and other jewellery products based on customer needs.
• Explain product specifications, pricing, gemstone/diamond details, certifications, and offers.
• Achieve monthly and yearly sales targets and contribute to store revenue.
• Build strong relationships with new and existing customers to drive repeat business.
• Follow up with leads, enquiries, quotations, and prospective customers.
• Maintain accurate records of customer interactions, sales, and follow-ups in CRM.
• Assist customers throughout the sales process, from product selection to billing and delivery.
• Upsell and cross-sell relevant jewellery products and services.
• Handle customer queries, objections, and complaints professionally.
• Stay updated on new collections, jewellery trends, competitors, and market developments.
• Support festive campaigns, exhibitions, events, and promotional activities.
• Coordinate with the store, inventory, billing, and operations teams for smooth order processing.
• Ensure excellent customer service and maintain the brand’s luxury and professional image.

Preferred Candidate Profile

• Education: Graduate in any discipline; candidates with Sales/Marketing or Jewellery-related education will be preferred.
• Experience: 1–4 years of experience in jewellery, luxury retail, fashion, premium retail, or related sales roles.
• Experience in diamond jewellery sales will be an added advantage.
• Strong communication and interpersonal skills.
• Good customer-handling, negotiation, and convincing abilities.
• Target-oriented with a strong sales mindset.
• Presentable, confident, and professional personality.
• Good knowledge of jewellery products, diamonds, gemstones, and market trends is preferred.
• Comfortable using CRM, POS, and basic computer applications.
• Ability to build long-term relationships with HNI/VIP and regular customers.
• Willingness to work in a retail/store environment, including weekends and festive periods when required.
• Strong focus on customer experience, sales conversion, and achieving targets.