For Sankalp Arts & Crafts, the Sales Executive role should cover both lead conversion and customer coordination, especially because your sales team handles Instagram, WhatsApp, website, walk-ins and other enquiries.Sales Executive – Key Responsibilities* Handle and respond to customer enquiries received through WhatsApp, Instagram, Facebook, website, phone calls and walk-ins.* Understand customer requirements and recommend suitable Tanjore paintings, brass idols, wooden artefacts and other products.* Follow up with leads regularly and convert enquiries into confirmed orders.* Prepare and share quotations, estimates, product photos, videos and product details with customers.* Explain product specifications, sizes, materials, customization options, pricing and delivery timelines clearly.* Coordinate with the artists and production team for customized orders and ensure customer requirements are communicated accurately.* Coordinate with the framing, packaging and dispatch teams to ensure orders are completed and delivered on time.* Maintain accurate customer and lead information in the CRM/system.* Track pending quotations, follow-ups, advance payments, balances and order status.* Ensure the company’s payment terms, discount policies and replacement policies are properly communicated to customers.* Handle customer questions and complaints professionally and provide timely solutions.* Build strong relationships with existing customers and generate repeat orders and referrals.* Achieve assigned monthly sales and conversion targets.* Maintain regular follow-up until the order is completed and payment is received.* Coordinate with the team for corporate orders, bulk orders, return gifts, pooja-room customization and special projects.* Maintain a professional and customer-friendly approach while representing the Sankalp Arts & Crafts brand.* Keep updated with the company’s products, pricing, new collections and ongoing offers.* Participate in store activities, exhibitions, events and promotional activities whenever required.Sourced from naukri
