Sales Executive

Role & responsibilities

• Welcome customers warmly and professionally.
• Understand customer requirements, preferences and budget.
• Assist senior sales executives in handling customers and sales enquiries.
• Present and recommend suitable diamond jewellery products.
• Learn and explain basic diamond specifications, jewellery designs, pricing and product features.
• Develop an understanding of customer psychology and buying behaviour.
• Follow up with customers and prospective customers as instructed.
• Build relationships with customers and encourage repeat business.
• Work towards individual and team sales targets.
• Maintain updated knowledge of diamonds, jewellery products, designs and pricing.
• Maintain accurate customer and sales records.
• Coordinate with internal teams for order processing, customization and delivery.
• Handle customer queries politely and escalate complex issues to senior team members when required.
• Follow all company procedures relating to customer handling, jewellery handling, security and documentation.
• Maintain confidentiality of customer and company information.

Professional Qualities & Personal Attributes

• Excellent grooming and professional appearance suitable for a premium jewellery environment.
• Well-presented personality with appropriate formal / premium business attire.
• Strong customer psychology and ability to understand customer behaviour and buying intent.
• Excellent verbal communication and interpersonal skills.
• Confident, polite and sophisticated approach towards customers.
• Strong listening, presentation, negotiation and closing skills.
• High level of honesty, integrity and trustworthiness, particularly while handling high-value jewellery and customer transactions.
• Strong discipline, punctuality and professional work ethics.
• Good common sense and ability to take practical decisions while handling customers.
• Positive attitude, ownership and responsibility towards sales targets.
• Ability to work independently and as part of a team.
  

Preferred candidate profile

• BBA / MBA / Engineering / Any Graduate.
• Freshers to 4 years of experience can apply.
• Experience in jewellery, diamonds, luxury retail, premium retail or other customer-facing sales roles will be an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented attitude with willingness to learn.
• Good presentation and basic negotiation skills.
• Target-oriented approach.
• Basic knowledge of MS Office / CRM will be an advantage.
• Willingness to work according to retail jewellery business timings, including weekends and peak business days, as required.

Note: Working hours and weekly offs will be as per the requirements and operating schedule of the retail jewellery business.