Sales Executive - Outbound Calling

About The Role

The Sales Executive – Outbound Calling will connect with Heads Up For Tails existing and first-party customers to understand their needs, recommend the right products, and drive sales conversions. The role requires strong communication and rapport-building skills, a target-driven mindset, and the ability to turn every conversation into a lasting customer relationship.

Key Responsibilities | What You Will Do

• Build and maintain relationships with existing customers and prospects.
• Make outbound calls to existing/first-party customers and drive sales conversions.
• Follow up actively with potential customers to improve conversion rates.
• Identify and drive cross-sell and upsell opportunities across existing customers.
• Understand customer needs and provide personalised product recommendations.
• Achieve defined sales and revenue targets within timelines.
• Maintain accurate call records and follow standard calling and documentation processes.
• Stay updated on HUFT products, offers, and new launches to communicate effectively with customers.
• Track customer feedback, competitor activity, and market trends, and share relevant insights.
• Participate in training and continuously improve product and sales knowledge.
  
  

Qualifications & Skills | What You Need

• Graduate with a minimum of 1 year of relevant experience.
• 1–3 years of experience in outbound sales, telesales, customer retention, or inside sales, preferably in e-commerce or D2C.
• Excellent verbal communication and active listening skills.
• Strong rapport-building and customer-handling skills.
• Sales-oriented and target-driven.
• Ability to understand customer needs and recommend relevant products.
• Comfortable with outbound calling and follow-ups.
• Good objection-handling and negotiation skills.
• Passion for pets, lifestyle, or community-led brands is preferred.
  
  

You Will Feel Right at Home With Us If

• You have strong communication, customer-handling, and negotiation skills.
• You enjoy speaking to customers and building genuine relationships.
• You are comfortable working towards sales targets and following up consistently.
• You are passionate about pets and love helping pet parents.
  
  

Skills: negotiation skills,communication,sales,commerce,building,customer,drive,skills,connect