Sales Executive, Luxury Travel

Roles & Description

• Travel Curation: Consult directly with high-net-worth clients to design fully customized, high-end travel itineraries, including 5-star accommodations, private transfers, and exclusive VIP experiences.
• Pipeline & Conversion: Manage the entire sales lifecycle from inbound lead qualification to deal closure, delivering personalized proposals via phone, email, and virtual meetings.
• Supplier & Partner Management: Liaise with global luxury hotels, Destination Management Companies (DMCs), and private charter providers to negotiate competitive rates and add exclusive client amenities.
• Relationship Management: Act as a dedicated advisor to clients, ensuring seamless pre-departure planning, on-trip support, and post-trip follow-up to build repeat business and referrals.

Requirement and Qualification

• Industry Experience: 2+ years of proven sales experience within luxury travel, high-ticket hospitality, or premium concierge services.
• Destination Expertise: In-depth knowledge of top tier global destinations, ultra-luxury resort brands, and current trends in experiential travel.
• Communication & Demeanor: Outstanding written and verbal communication skills, with a refined, consultative approach suited for high-net-worth individuals.
• Technical Proficiency: Hands-on experience with travel CRM platforms, Global Distribution Systems (GDS), or building itineraries on Word or PowerPoint.
• Sales Drive: Strong negotiation skills with a demonstrated track record of meeting or exceeding aggressive revenue targets.

KPIs (Key Performance Indicators)

• Gross Sales Revenue: Achieving monthly and annual revenue targets for luxury package bookings.
• Conversion Rate: Percentage of qualified incoming leads converted into confirmed travel bookings.
• Average Booking Value (ABV): Maintaining high spend per booking through upselling upgraded suites, private transportation, and unique experiences.
• Client Retention & Repeat Rate: Percentage of clients booking repeat trips or referring new clients within a 12-month period.
• Proposal Turnaround Time: Time taken to deliver customized, complex itineraries to prospective clients after initial intake.