Sales Executive Fancy Shape Gems & Diamonds

Role & responsibilities

• Handle sales of fancy shape diamonds and gemstones to existing and new clients.
• Develop and maintain strong relationships with jewellers, diamond dealers, manufacturers, wholesalers, retailers, and other B2B clients.
• Understand customer requirements related to shape, size, carat weight, colour, clarity, cut, certification, and budget.
• Present and recommend suitable diamonds/gemstones based on client requirements.
• Generate new leads and identify potential business opportunities through calls, meetings, references, exhibitions, and market networking.
• Prepare quotations, negotiate prices, and close sales while maintaining company margins.
• Follow up with prospective and existing clients to convert enquiries into sales.
• Maintain regular communication with clients and provide updates on available inventory, pricing, and new collections.
• Coordinate with the purchase, inventory, grading/certification, accounts, and logistics teams to ensure smooth order processing and delivery.
• Maintain accurate records of enquiries, quotations, sales orders, customer interactions, and follow-ups.
• Monitor market trends, customer preferences, competitor pricing, and demand for fancy-shaped diamonds and gemstones.
• Achieve assigned monthly and annual sales targets.
• Handle customer queries and resolve issues professionally to ensure high customer satisfaction.
• Participate in exhibitions, trade shows, client meetings, and other business development activities as required.
• Ensure proper follow-up for payments and outstanding receivables in coordination with the accounts team.
• Maintain confidentiality of customer information, pricing, inventory, and company business data.

Qualification & Experience

• Qualification: Graduate in any discipline; a qualification in Gemology, Diamond Grading, Jewellery, or a related field will be an advantage.
• Experience: 25 years of experience in diamond/gemstone/jewellery sales, preferably with experience in fancy-shaped diamonds.
• Freshers with relevant gemology/diamond knowledge and strong communication skills may also be considered.