Sales Engineering Operations Analyst – Salesforce, Reporting & AI

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Overview  The SE Operations Analyst plays a key role in supporting the productivity, visibility, and operational integrity of the Sales Engineering (SE) organization. This role is a great fit for someone with strong Salesforce (SFDC) and reporting skills who also brings some hands-on experience with AI tools — and who’s excited to keep building those AI skills as we apply them to real operational and reporting work.  The analyst will initially focus primarily on maintaining and enhancing SE Power BI dashboards, ensuring reporting accuracy, usability, and alignment with requirements defined by SE leadership and the SalesOps Power BI team. In addition, this role provides hands-on support for Salesforce (SFDC) — including our SFDC-based SE toolset (Vivun) — and various SE operational workflows including quota-related data preparation. This role acts as the first line of support for day-to-day SFDC (including our Vivun toolset) troubleshooting and change requests, escalating complex or strategic issues to the SE Systems & Enablement lead.  This is a collaborative, execution-focused role — you’ll build on the SFDC and reporting processes already in place, help extend our AI-enabled workflows, and contribute directly to the SFDC/Vivun operations work the team has already started. 

What You Will Do: Data Visualization & Reporting  

Maintain and enhance existing Power BI dashboards and datasets that support SE performance metrics, activity reporting, and leadership visibility.    

Implement updates and improvements based on direction from SE leadership and in alignment with SalesOps reporting standards.    

Validate data sources and ensure data integrity across recurring and ad hoc reports.    

Support simple analyses (e.g., trends, productivity indicators, POC volume, regional comparisons) to help SE leaders understand operational patterns.    

Assist with preparation of data inputs used for SE quota planning and annual planning cycles.    

Systems & Process Support  

Own first-line triage, logging, and coordination of Salesforce (SFDC) change requests and troubleshooting (including our  Vivun  toolset — e.g., access issues, field/data problems) for the SE team, escalating complex or strategic changes to the SE Systems & Enablement lead.    

Support basic SFDC/ Vivun  administration tasks, such as data hygiene, user support, and reporting needs.    

Document business requirements for small system enhancements and collaborate with SalesOps or  IT on  implementation steps.    

Maintain and update process documentation for SE operational workflows and tools.  

Serve as  first -line responder for day-to-day SFDC (including our  Vivun  toolset) usage questions from the SE team, building and  maintaining  a self-service FAQ/knowledge base to reduce repeat requests over time.  

Support the SE Systems & Enablement lead by handling routine reactive support work directly, freeing senior team members to focus on strategic initiatives and  escalated  issues.  

Cross-Functional Collaboration  

Work closely with the SalesOps Power BI team to ensure SE dashboards follow established data models, definitions, and governance.    

Collaborate with SE managers to understand reporting needs and translate them into defined dashboard updates or data improvement tasks.    

Partner with SalesOps, IT, and other stakeholders on small projects that improve SE operational efficiency or data quality.    

AI & Future Systems — A Growth Area for This Role  

Apply AI-assisted tools (e.g., Microsoft Copilot, workflow automation) to streamline reporting, ticket triage, and documentation where  appropriate .  

Contribute to early data preparation and exploratory reporting in Snowflake as part of the team’s planned internal system  updates .  

Support integration between Salesforce, Snowflake, and Power BI as the SE data platform evolves.

What You Will Bring: Required  

3+ years of experience in data analysis, operations, or business systems support.    

Some hands-on experience with AI-assisted tools (e.g., Microsoft Copilot, ChatGPT, workflow automation), and genuine interest in continuing to build AI skills and apply them to reporting and operational work.  

Practical hands-on experience with Microsoft Power BI, including building dashboards, measures, and basic data modeling.    

Hands-on familiarity with Salesforce (SFDC) data structures and reporting concepts, with comfort making or coordinating basic configuration changes (e.g., fields, layouts, list views).    

Strong analytical and problem-solving skills with excellent attention to detail.    

Clear written and verbal communication skills and the ability to translate data into simple explanations.    

Ability to work collaboratively with guidance and manage multiple priorities in a fast-paced environment.    

Nice to Have  

Exposure to Salesforce managed-package tools (e.g.,  Vivun ), Snowflake, Tableau, or similar reporting/data-platform tools.    

Basic knowledge of SQL, Power Query, or DAX.    

Experience supporting Sales Engineering, Sales Operations, or similar GTM organizations.    

Understanding of CRM data flows or opportunity lifecycle concepts.    

Interest in or exposure to building internal systems/tools — this role may contribute to an internal platform that eventually replaces our current SFDC add-on ( Vivun ).  

Education  

Bachelor’s degree in Business, Computer Science, Information Systems, or related field; or equivalent professional experience.

Core Attributes  

Experienced professional who  identifies  and completes complex assignments with direct impact on the function or business unit.    

Receives little guidance on work; is guided by the  objectives  of the project or ongoing assignments; plans own work priorities on a regular basis.    

Builds productive relationships and contributes to team effectiveness through reliable execution.    

Operates with growing autonomy on recurring troubleshooting, tickets, and reporting tasks, escalating novel, complex, or strategic issues to the SE Systems & Enablement lead.

Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.   What's Great About Sophos? ·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. ·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit ·   Employee-led diversity and inclusion networks that build community and provide education and advocacy ·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities ·   Global employee sustainability initiatives to reduce our environmental footprint ·   Global fitness and trivia competitions to keep our bodies and minds sharp ·   Global wellbeing days for employees to relax and recharge  ·   Monthly wellbeing webinars and training to support employee health and wellbeing   Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.    Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos