Sales Engineer

Job Title: Sales Engineer

Company: Fujitec India Pvt. Ltd.
Department: Sales & Marketing
Industry: Elevators and Escalators
Reporting To: Sales Manager / Branch Manager
Location: As per business requirement

Job Summary

The Sales Engineer will be responsible for generating new business opportunities, promoting Fujitec elevator and escalator solutions, developing customer relationships, and achieving assigned sales targets. The role involves identifying potential projects, meeting customers and consultants, preparing commercial proposals, and coordinating with internal teams to convert opportunities into orders.

Key Responsibilities

1. Business Development and Sales

• Identify and develop new business opportunities in residential, commercial, industrial, hospitality, healthcare, and infrastructure projects.
• Generate leads through builders, developers, architects, consultants, contractors, and other relevant stakeholders.
• Achieve assigned sales targets for new elevator and escalator installations.
• Maintain a healthy sales pipeline and regularly update project and lead status in the CRM system.
• Conduct market research to identify potential customers, upcoming projects, and competitor activities.

2. Customer Relationship Management

• Build and maintain strong relationships with builders, developers, architects, consultants, project managers, and contractors.
• Conduct regular customer meetings and project visits to understand requirements and promote Fujitec solutions.
• Respond to customer enquiries and coordinate to resolve commercial and technical queries.
• Maintain professional communication and ensure a positive customer experience throughout the sales process.

3. Technical and Commercial Activities

• Understand customer requirements, including elevator capacity, speed, number of floors, usage, and project specifications.
• Coordinate with the technical and estimation teams to prepare elevator and escalator proposals.
• Prepare quotations, commercial offers, and tender documents in line with company policies.
• Follow up on submitted offers, negotiate commercial terms within approved limits, and support order finalization.
• Ensure proper documentation and handover of confirmed orders to the relevant internal teams.

4. Market Intelligence and Reporting

• Monitor competitor pricing, product offerings, market trends, and customer preferences.
• Prepare periodic sales reports, forecasts, and project status updates.
• Maintain accurate records of customer interactions, enquiries, proposals, and sales opportunities.

Qualifications and Experience

• Diploma or Bachelor's degree in Mechanical, Electrical, Electronics, or a related engineering discipline.
• Typically 14 years of experience in sales, preferably in elevators, escalators, building solutions, HVAC, or other technical B2B products.
• Fresh engineering graduates with strong communication and sales aptitude may also be considered, depending on business requirements.

Required Skills

• Strong communication, presentation, and negotiation skills.
• Customer-oriented approach and business development aptitude.
• Basic understanding of technical drawings, specifications, and commercial proposals.
• Good planning, follow-up, and time-management skills.
• Proficiency in MS Office; experience with CRM software is an advantage.
• Willingness to travel locally for customer meetings and project visits.

Key Performance Indicators (KPIs)

• Achievement of assigned sales and order-booking targets.
• Number of new customers and qualified project leads generated.
• Enquiry-to-order conversion rate.
• Value and quality of the sales pipeline.
• Customer engagement and follow-up effectiveness.
• Accuracy and timeliness of sales reporting.

Personal Attributes

• Self-motivated, target-oriented, and proactive.
• Professional and confident in customer interactions.
• Able to work independently and collaboratively with cross-functional teams.
• Committed to ethical business practices and company policies.