Sales Engineer

Roles & Responsibilities

1. Customer Relationship Management
• Act as the primary sales contact for assigned Indian VPS customers.
• Establish and maintain relationships with existing and potential customers.
• Regularly visit customers locally and internationally when required.
2. RFQ & Sales Management
• Follow up on customer RFQs.
• Prepare system quotations in VENUS.
• Follow up with customers on quotations and sample feedback.
• Support achievement of sales targets.
3. Technical & Engineering Coordination
• Support BDM in new development projects.
• Resolve customers' primary-level technical queries.
• Escalate complex technical issues to the BDM.
• Coordinate with Engineering and Production for new product feasibility.
• Provide technical specifications, drawings and material data sheets.
4. New Product Development
• Coordinate samples for new projects and development.
• Arrange imported samples through the sample department.
• Follow up internally with Production for samples and Quality for required documentation.
5. Commercial & Pricing
• Conduct commercial negotiations with Class C customers.
• Perform price working for imported parts.
• Conduct pricing analysis based on BDM guidance.
• Ensure pricing supports profitability objectives.
6. Customer & Vendor Documentation
• Create new customers in the system.
• Complete vendor forms and provide required documents.
• Maintain vendor registration forms, APQP files, customer records and RFQ databases.
7. Project & APQP Management
• Update the opportunity matrix.
• Maintain APQP documentation.
• Coordinate internal project meetings.
• Support new product development activities.
8. Sales Reporting
• Prepare monthly sales reports.
• Coordinate internal sales meetings.
• Maintain relevant sales and customer records.
9. Cross-functional Coordination
• Coordinate with Sales teams across Asia and Europe.
• Liaise between manufacturing centres and customers.
• Coordinate with Accounts to resolve unpaid accounts and customer invoices.
• Assist customers with quality and operational queries.