Sales Engineer - Parts - Bhubaneshwar

Job Summary

Sales Engineer - Parts

Responsibilities

• Work towards achieving the mission statement of the Power Technique Service (PTS) Division India.
• Demonstrate a positive attitude aligned with an efficient, agile, and service-driven organization.
• Be responsible for PTS business in the assigned region, ensuring achievement of spare parts sales targets while maintaining a strong focus on customer satisfaction and a win-win approach.
• Generate and manage direct sales with key on-demand accounts. Initiate discussions and drive business recovery from non-buying customers by educating them on the benefits of using genuine spare parts to reduce total cost of ownership.
• Manage and guide the dedicated dealer spare parts sales team to maximize business potential across the territory to achieve dealer targets.
• Drive product promotion initiatives such as digital marketing, service campaigns, telematics leads, and repower business within the assigned territory.
• Evaluate market potential and drive customer share growth.
• Develop strong market intelligence to track spurious parts activities, including pricing and product performance in the territory.
• Manage and generate leads through the Dealer Management System (DMS).
• Collaborate closely with field service engineers and the capital equipment sales team to identify and maximize business opportunities.
• Coordinate with PTS marketing to execute promotional schemes and campaigns across various segments and product groups.
• Organize and conduct promotional activities such as digital campaigns, service campaigns, and field events within the territory.
• Efficiently manage individual and dealer leads to maximize conversion and achieve a strong lead-to-order ratio.
• Independently handle spare parts and service quotations.
• Support dealers in negotiating major deals.
• Regularly review pending orders (direct and dealer) and ensure timely execution.
• Ensure adequate inventory is maintained at dealer locations based on the installed base within the territory.
• Build strong end-customer relationships through both direct and indirect channels.
• Strengthen customer retention and drive to maximise the year on year growth.
• Establish annual service contracts and rate contracts with large and key accounts.
• Promote and sell extended warranties for both new and existing machines in the field.
• Monitor account receivables and ensure timely collections.
• Provide timely feedback to parts marketing on peak consumption trends to ensure optimal product availability.
• Ensure daily activity updates in C4C and monitor that dealer sales engineers update their activities in DMS.
• Successfully execute the campaigns / incentive schemes in the territory.
• Skill development of dealer parts sales engineers

To succeed, you will need

Educational Qualification

Diploma (or) Degree in Mechanical or Electrical engineering

Knowledge Experience

• 4-5 years of relevant service experience with a proven track record of performance and results.
• Product application Knowledge, Commercial pricing skills, Sales Conversion Skills, Customer relational ship, management, Dealer management, Inventory demand planning, Order Management Execution, Market Intelligence, System Digital Skills, Proactiveness Ownership, Result Orientation
• Customer Focused.

Job Location

This role requires you to work on-site in Bhubaneshwar.

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