Sales Engineer - CV OEM
Madras Engineering Industries · Lucknow · onsite · Posted 27d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
Job Category:
Location:
Purpose of the Role
To manage assigned commercial vehicle OEM accounts, retain and increase Share of Business (SOB), and develop new business opportunities. The role also covers customer relationships, warranty and zero-KM complaints, payment collection, debit control, and field service coordination.
Qualification:
Diploma or B.E./B.Tech in Mechanical, Automobile or a related engineering discipline.
Experience:
Experience in automotive component sales or OEM account management, preferably with commercial vehicle manufacturers. Experience in braking products will be an advantage.
Preferred Industry Background:
Automotive component manufacturers supplying commercial vehicle OEMs, particularly suppliers of braking systems or other vehicle safety components.
Key Responsibilities
- Monitor existing SOB, identify risks and develop plans to increase business through new applications, platforms and products.
- Maintain regular contact with OEM Purchase, Quality, Service, RD, Design and Plant teams.
- Track customer sourcing plans, competitor products, pricing and activity at OEM plants.
- Coordinate timely investigation and closure of warranty cases, including root-cause analysis and corrective actions.
- Ensure every zero-KM complaint receives immediate attention, containment, reporting and follow-up.
- Support field visits, product inspections, trials and complaint investigations with the Field Service team.
- Monitor outstanding payments, follow up with customer teams and coordinate reconciliation with HO Finance.
- Verify customer debit claims, challenge incorrect or excess debits, and pursue reversals or credit recovery.
- Identify opportunities for MEI s SASA, CB, ADB and other braking products.
- Support RFQs, quotations, validation, trials and nomination activities.
- Maintain SOB, warranty, complaint, competitor, collection, debit and new-business trackers.
- Submit timely reports to HO and escalate critical issues with action plans and target dates.
Required Competencies
- Understanding of CV OEM account management and automotive component business.
- Ability to handle customer quality, warranty and zero-KM complaint coordination.
- Working knowledge of RFQ, quotation, validation and nomination processes.
- Commercial awareness in payment follow-up, debit verification and SOB management.
- Strong customer relationship, negotiation, communication and problem-solving skills.
- Ability to coordinate effectively with cross-functional teams and travel within the assigned territory.
Key Performance Indicators
- Retention and growth of SOB with assigned OEMs.
- New business pipeline and programme nominations.
- Timely closure of warranty and zero-KM complaints.
- Reduction in repeat complaints and warranty costs.
- Collection of overdue payments.
- Prevention and recovery of incorrect customer debits.
- Timeliness and accuracy of customer and competitor reports.
MEI is the largest manufacturer of Slack Adjusters, Clutch Boosters in India and the second largest Globally. With over 800 SKU MEI has the widest range of Slack Adjusters Globally.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
QuotationRFQAutomotiveCustomer QualityQuotationsvehicle safetyField ServiceCustomer RelationshipAutomobileSalesCustomer Relationshipsfinancemarketingaccount management
About Madras Engineering Industries
Madras Engineering Industries
Auto Components
30
employees
1966
60 years old
Chennai
India
₹3.6L PA avg
Avg at Madras Engineering Industries
About
Manufacturer of various components for the automotive sector, specializing in slack adjusters, enhancing brake system efficiency globally.
Industries
Auto ComponentsIndustrial MachineryUrban Transport
Employee ratings
10 reviews
3.8/ 5
Culture
3.3
Career growth
2.9
Work-life
3.3
Employees rate it well for
Compensation & Benefits38Overall Company38
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