Sales Enablement & Training Specialist (SDR – BPO/Call Center)

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Job Title Sales Enablement & Training Specialist (SDR – BPO/Call Center)

Location Remote

Time Zone US Time Zones (EST–PST)

ROLE OVERVIEW

We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven.

KEY RESPONSIBILITIES

• Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment

• Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules

• Create structured work modules and training content within an LMS platform

• Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency

• Build, manage, and maintain lead lists in collaboration with sales and operations teams

• Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices

• Partner with sales leadership to align training programs with performance goals and KPIs

• Implement and optimize operational processes, workflows, and sales enablement automations

• Monitor SDR performance metrics and provide targeted coaching and retraining as needed

• Serve as a subject matter expert on sales development best practices within a BPO environment

REQUIRED QUALIFICATIONS

• Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment

• Proven experience training, coaching, and managing SDR or inside sales teams

• Strong understanding of sales development roles, outbound prospecting, and lead management

• Demonstrated ability to create structured training programs, work modules, and enablement content

• Operationally strong with the ability to design, follow, and enforce repeatable processes

• High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools

• Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered.

PREFERRED QUALIFICATIONS

• Experience building or scaling SDR training programs from the ground up

• Familiarity with sales enablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks)

• Experience implementing or optimizing sales automations and workflows

• Background in BPO operations or outsourced sales teams

• Exposure to performance management, quality assurance, or call coaching programs

TOOLS & TECHNOLOGY

• Learning Management Systems (LMS)

• CRM platforms (e.g., Salesforce, HubSpot, or similar)

• Sales engagement and dialer tools

• Lead sourcing and list management tools

• Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)

• Automation and workflow tools for sales operations and enablement

     

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