Sales Development Representative

What You'll Do

• Take the first call with every inbound lead (from ads, referrals, and website enquiries) within 24 hours of lead assignment.
• Run our structured discovery playbook to understand what the customer's business actually needs not just what product they think they want.
• Ask the right qualifying questions to understand company size, current tools in use, urgency, and who the decision-maker is.
• Accurately log every call's details into our CRM (HubSpot) — no lead should go un-updated.
• Identify whether a lead needs a New Zoho Setup, help with an existing Zoho account, or a Support & Fix, and route it correctly.
• Handle common early objections (like “I just want CRM”) using our scripted reframing approach, without being pushy.
• Schedule qualified leads for a demo/technical call with a senior consultant, and brief them beforehand.
• Follow up with leads who aren't ready yet, keeping them warm for future conversion.

What We're Looking For

• 1–2 years — of experience in inside sales, telesales, customer support, or lead qualification (software/SaaS background is a plus, not mandatory).
• Fluent spoken and written English and Tamil — mandatory.
• Hindi speaking ability — good to have.
• Comfortable making outbound calls and handling first-time software buyers who may not be tech-savvy.
• Basic comfort using CRM tools/software — full training provided on HubSpot.
• A patient, consultative communication style — someone who listens before pitching.
• Organized and detail-oriented — this role lives and dies by accurate data capture.