Sales Development Representative

Outbound prospecting

• Own a named account list within an assigned territory (US East, US West, India, APAC) and build the target-persona map for each account.
• Run multi-channel outbound: cold calls, personalized email sequences, LinkedIn, video, and where relevant WhatsApp for GCC/APAC prospects.
• Hit and sustain a meaningful activity floorapproximately 60–80 dials and 100+ personalized touches per day

Inbound qualification

• Work inbound MQLs, demo requests, content downloads, webinar and event registrations, and product signups.
• Hold a strict speed-to-lead SLA — first touch within 5 minutes for high-intent leads during shift hours.
• Qualify against ICP and disqualify quickly and cleanly. Protect AE calendars from low-fit meetings.
• Re-engage closed-lost, dormant, and nurture-stage leads on a defined cadence.

Qualification & handoff

• Qualify using our framework (BANT at the SDR stage, feeding into MEDDPICC for the AE) — establish the business problem, rough authority, scale, and timeline.
• Write handoff notes an AE can actually use: the pain in the prospect's own words, who else is involved, what triggered the conversation, and the agreed agenda.
• Own the meeting until it happens — confirm, remind, reschedule. No-show rate is your metric, not the AE's.

Systems & discipline

• Keep CRM impeccable: every activity logged, every contact enriched, every opportunity stage accurate. If it isn't in the CRM, it didn't happen.
• Maintain and iterate sequences; report what messaging, personas, and industries are converting so Marketing can double down.
• Partner with Marketing on campaign follow-up, event and conference outreach (pre-show booking, at-show coordination, post-show follow-up), and ABM plays on tier-1 accounts.

What we're looking for

Required

• 2-3 years in an SDR/BDR or outbound-heavy inside sales role at a B2B SaaS or technology company.
• Demonstrated experience selling into the US and/or international markets from India — you understand how buyers in those markets expect to be approached.
• Excellent spoken and written English with a clear, neutral accent. You are comfortable and confident making cold calls to VPs or Directors.
• Genuine willingness to work the US shift consistently.
• Strong written craft — you can write six sentences that earn a reply, and you don't rely on templates to do it.
• Resilience and a real relationship with rejection. This role involves hearing "no" many times a day.
• Working fluency with the modern SDR stack: a CRM (Salesforce or HubSpot), a sequencer (Outreach, Salesloft, or Apollo), and data/enrichment tools (ZoomInfo, Bitscale, Apollo, Clay, LinkedIn Sales Navigator).

Preferred

• Experience selling AI, SaaS, CX/CCaaS, automation, or enterprise software into mid-market and enterprise accounts.
• Exposure to enterprise deal motions with multiple stakeholders and long cycles.
• Familiarity with MEDDPICC, Challenger, or Sandler methodology.
• Experience with conversation intelligence tools (Gong, Chorus) and using call reviews to improve performance.