Sales Development Representative (SDR)

Sales Development Representative (SDR) US Mortgage & Title BPO

About the Role

We are looking for an experienced B2B Sales / Business Development professional with proven experience selling services to US-based businesses.

The ideal candidate should have a strong track record in US-market B2B service sales, preferably selling BPO, KPO, IT services, consulting, outsourcing, managed services, professional services, or other business-to-business solutions.

This is a high-value sales role focused on identifying, engaging, qualifying, and converting US-based business prospects into opportunities for our Mortgage & Title BPO services.

The candidate should be comfortable engaging with senior decision-makers, handling consultative sales conversations, developing enterprise opportunities, and driving the sales process toward commercial discussions and closure.

Key Responsibilities

• Identify and target potential US-based B2B clients across mortgage lenders, mortgage servicers, title agencies, real estate service providers, and other relevant businesses.
• Generate new business opportunities through cold calling, email outreach, LinkedIn, LinkedIn Sales Navigator, and other outbound channels.
• Build and manage targeted prospect lists using Apollo, Clay, LinkedIn Sales Navigator, and other sales intelligence platforms.
• Engage with C-level executives, VPs, COOs, Heads of Operations, Heads of Underwriting, Title Operations leaders, and other senior decision-makers.
• Conduct discovery and qualification calls to understand business requirements, operational challenges, service gaps, and outsourcing opportunities.
• Apply structured B2B sales methodologies such as BANT, MEDDIC, consultative selling, solution selling, and value-based selling as appropriate.
• Position and present Mortgage & Title BPO services based on the prospect's business requirements.
• Develop and manage high-value B2B opportunities, including enterprise and mid-market accounts.
• Handle objections, conduct commercial discussions, negotiate with prospects, and progress qualified opportunities toward closure.
• Maintain accurate opportunity, activity, and pipeline information in HubSpot CRM.
• Meet defined outbound activity, qualified meeting, pipeline, conversion, and revenue targets.
• Maintain a consistent pipeline of qualified US B2B service opportunities.
• Collaborate with management, operations, and other internal teams to develop proposals and solutions aligned with client requirements.
• Follow up consistently with prospects throughout the sales cycle and maintain strong stakeholder relationships.
• Research target accounts and personalize outreach using available sales intelligence and AI-enabled sales tools.
• Respond to inbound enquiries within the defined Speed-to-Lead SLA and qualify opportunities appropriately.

Mandatory Qualifications

• 4-12 years of relevant experience in B2B Sales, Business Development, Enterprise Sales, SDR/BDR, or related sales roles.
• Mandatory: Proven B2B sales experience in the US market.
• Mandatory: Proven experience selling services to US-based B2B clients.
• Experience in service-based B2B sales, such as:
• BPO / KPO
• IT Services
• IT Consulting
• Outsourcing Services
• Managed Services
• Professional Services
• Staffing / Workforce Services
• Business / Technology Consulting
• Other B2B service-based solutions
• Strong experience with US outbound sales, prospecting, cold calling, email outreach, and LinkedIn-based selling.
• Proven ability to engage and sell to US-based business decision-makers and senior stakeholders.
• Experience managing B2B sales cycles from prospecting and qualification through commercial discussions and/or closure.
• Strong understanding of lead qualification, discovery, objection handling, consultative selling, pipeline management, and negotiation.
• Experience handling mid-market or enterprise B2B opportunities is preferred.
• Demonstrated ability to work against sales targets, pipeline targets, meeting targets, and revenue goals.
• Strong verbal and written English communication skills suitable for US business interactions.
• Experience using CRM and sales intelligence tools such as HubSpot, Salesforce, Apollo, Clay, ZoomInfo, or LinkedIn Sales Navigator.

Preferred Experience

Candidates with experience selling services to US businesses in the following sectors will be preferred:

• BPO / KPO
• Mortgage / Mortgage Operations
• Title / Title Operations
• Banking / Financial Services
• IT Services
• IT Consulting
• Managed Services
• Professional Services
• Outsourcing
• Staffing / Workforce Solutions
• Business Process Services
• Technology / Digital Transformation Services
• Real Estate Services

Experience with an existing US B2B client network or strong US-market prospecting background will be an advantage.

High-Value Sales Experience

The candidate should ideally have experience working on high-value B2B opportunities and engaging senior stakeholders throughout the sales cycle.

Experience with large-ticket contracts, enterprise accounts, outsourcing engagements, managed services, or other high-value B2B service engagements will be preferred.

The ability to independently progress opportunities from initial prospecting through discovery, qualification, commercial discussions, negotiation, and closure will be highly valued.

Success in This Role

Success will be measured through:

• Consistent generation of qualified US B2B service opportunities.
• 8-15 qualified meetings per week, based on defined targeting and campaign requirements.
• Development of a predictable outbound pipeline.
• Quality and value of opportunities generated.
• Conversion of qualified prospects into active sales opportunities.
• Progression of opportunities toward commercial discussions and closure.
• Acquisition of new US B2B clients for Mortgage & Title BPO services.
• Contribution to pipeline value and revenue generation.
• Effective engagement with senior US decision-makers.

Tools & Platforms

• HubSpot CRM
• Apollo
• Clay
• LinkedIn Sales Navigator
• Calendly
• AI-enabled sales and research tools
• Email and outbound sales platforms

Work Schedule

• Work from Office
• US Business Hours / Night Shift, aligned with applicable US time zones
• Five days a week