Sales Development Representative - API/CPaaS (NwPS)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs:  

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.  

Why this role matters:  

As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new sales opportunities in the  Network Powered Solutions  vertical. You will be a key driver of Vonage's growth by identifying, engaging, and qualifying new business opportunities within the  Telecom Ecosystem  (mobile network operators, virtual network operators, internet service providers, and regional service providers).  

You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects.  

There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance.  

Your key responsibilities:  

Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels  

Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools  

Develop a deep understanding of the U.S. Network Powered Solutions market, including key players, buying cycles, technical terminology, and competitive dynamics  

Keep meticulous and detailed notes updated in our CRM system  

Articulate Vonage's API portfolio (SMS/messages, Voice, Video, Authentication) and the differentiated value it delivers to network operators and service providers  

Schedule qualified meetings and demos for our Account Managers  

Collaborate with marketing, account managers, and sales leadership to optimize performance  

Achieve monthly targets number of qualified Appointments & new sales Opportunities  

Develop and maintain territory plan with Account Managers from your assigned geography  

Have strong working product knowledge of Vonage’s API product suites  

Support Vonage API marketing efforts by assisting in online and other marketing campaigns  

What  you’ll  bring:  

Required:  

2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry  

Ability to speak and write in  English  at a professional level  

Strong Cold calling, Video-call and Personalized email creation experience  

Self Motivated and Self Organized: you take ownership of your territory and bring creative, research-driven thinking to every outreach.  

CRM and LinkedIn Experience required. You will be trained on our tech stack: Salesforce, Gong and Gong Engage, LinkedIn Sales Nav, ZoomInfo, Lusha and Gen AI tools.  

Outbound experience targeting network operators, wholesale carriers, and/or telecom providers  

Experience we consider a plus:  

Prior exposure to CPaaS, cloud communications, or API-based solutions  

Familiarity with A2P SMS, SIP trunking, or wholesale voice routing concepts  

Highly collaborative mindset who is a team player - our success is together, not alone.  

Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day  

Goal-oriented mindset  

Creativity around new ideas to help the team be successful  

Where you will work:  

This position offers a fully remote work arrangement based out of Mexico.  

Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.   

How you’ll benefit:  

Medical Insurance  

Group Life Insurance  

Meal Card (Pluxee Tienda Card)  

Volunteer Time (VTO)  

Ericsson Care Line  

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.  

This is a salaried role and would be part of our Commission Compensation structure. The overall compensation would be based on a 70/30 split. #LI-ML1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.