Sales Development Manager (Outbound SDR)

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JOB TITLE SALES DEVELOPMENT MANAGER (OUTBOUND SDR)

Location Remote

Time Zone US Time Zones (EST–PST)

ROLE OVERVIEW

We are seeking an experienced Sales Development Manager to lead and scale an outbound SDR team. This role is hands-on and performance-driven, requiring a proven outbound SDR background combined with strong coaching, quality control, and call observation skills. The ideal candidate has personally succeeded in outbound prospecting and appointment setting and can translate that experience into consistent team performance in a remote environment.

KEY RESPONSIBILITIES

• Lead, coach, and manage a team of outbound SDRs focused on appointment setting

• Conduct regular call listening, live observations, and deal reviews to ensure quality and consistency

• Provide clear, actionable feedback on pitch delivery, messaging, objection handling, and call structure

• Monitor SDR performance metrics and drive continuous improvement against targets

• Ensure outbound processes, scripts, and messaging are executed to standard

• Support onboarding, training, and ongoing development of SDRs

• Collaborate with sales leadership to align SDR output with pipeline and revenue goals

REQUIRED QUALIFICATIONS

• Proven success as an outbound SDR, with a track record of meeting or exceeding appointment-setting targets

• Prior experience as a Team Lead, SDR Manager, or Sales Manager, with direct people management responsibility

• Demonstrated ability to coach through call observation and detailed performance feedback

• Strong attention to detail with a focus on quality control and execution

• Comfortable reviewing high volumes of prospect and client calls

• Non-negotiable: Must have prior experience working in a remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered.

PREFERRED QUALIFICATIONS

• Experience managing outbound SDR teams in high-volume sales environments

• Familiarity with U.S.-based sales motions and B2B prospecting strategies

• Experience scaling SDR teams or improving outbound performance metrics

• Exposure to sales enablement, scripting, or training programs

TOOLS & TECHNOLOGY

• CRM platforms (e.g., Salesforce, HubSpot, or similar)

• Sales engagement tools (e.g., Outreach, SalesLoft, or similar)

• Call recording and conversation intelligence tools

• Performance reporting and dashboard tools

• Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)

Please NOTE

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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