Sales & Customer Relations Executive: Residential Real Estate

Winden Realty is hiring for Eden Enclave, our residential development in Kolbad, Thane West. You will convert enquiries into bookings and guide customers through site visits, purchase conversion, documentation and registration.

This full-time, site-based role suits someone who combines strong sales skills with honest customer communication. You will have direct access to decision-makers and the opportunity to grow with the organisation.

Role & responsibilities

• Enquiries and follow-up. Handle inbound enquiries, walk-ins, referrals and assigned existing leads. Qualify requirements, budget, funding readiness and purchase timeline.
• Site presentations and conversion. Conduct professional visits, explain approved layouts, carpet areas, specifications, amenities, parking options, pricing and payment schedules. Handle objections, prepare approved quotations.
• Channel partner relationships. Maintain an active broker contact list, share approved project information, organise visits and document lead introductions. Coordinate within approved commercial terms and preserve clear records of lead ownership.
• Booking and registration coordination. Collect customer information and supporting documents, check completeness, coordinate lawyer-prepared agreements, track signatures and registration appointments, and assist with buyer home-loan documentation.
• Buyer service and payment follow-up. Share approved progress updates; track customer questions and commitments; coordinate receipts, approved payment reminders and bank-disbursement requirements with accounts and advisers. Escalate problems early and keep buyers informed until resolution.
• CRM and commercial records. Maintain accurate lead sources, contact history, visit outcomes, authorised quotations, inventory status, booking progress and customer requests in the designated CRM. Produce a concise weekly pipeline and customer-action report.
• Sales readiness and market feedback. Keep approved brochures, plans and presentations available; coordinate visit readiness with the site team; and report recurring buyer objections, competing offers and customer feedback to improve the product and sales approach.

Preferred candidate profile

• 3 to 6 years in residential real estate sales or customer relations, with direct experience conducting site visits and progressing buyers towards booking. Developer-side experience and familiarity with under-construction projects are preferred.
• Demonstrated sales ability combined with disciplined follow-up and accurate documentation. Candidates from established channel partners are welcome if they can demonstrate customer care beyond the initial booking.
• Working familiarity with the Thane or nearby MMR residential market, buyer concerns, home-loan coordination and the booking-to-registration process. Able to explain a floor plan and an approved cost sheet accurately.
• Comfort with CRM tools such as Zoho, Excel or Google Sheets, email and professional WhatsApp communication. Able to maintain complete records without repeated supervision.
• Proven capability matters more than a particular degree. A sustainable commute to Thane West and availability for weekend site visits are important.