Sales & Customer Experience Executive

Role & responsibilities

1. Sales & Lead Conversion

• Handle enquiries through phone calls, WhatsApp, social media, and walk-ins.
• Explain Ratata's games, packages, memberships, birthday parties, and corporate packages.
• Follow up with leads and convert enquiries into bookings.
• Achieve assigned daily, weekly, and monthly sales targets.
• Maintain proper records of leads, follow-ups, bookings, and conversions.
• Identify opportunities for upselling and cross-selling.

2. Customer Experience

• Welcome customers and understand their requirements.
• Provide accurate information about games, packages, pricing, offers, and facilities.
• Ensure customers receive a smooth and enjoyable experience from entry to exit.
• Handle customer questions and complaints professionally.
• Coordinate with the GSA and operations team to resolve customer issues quickly.
• Collect customer feedback and identify areas for improvement.

3. Birthday & Corporate Sales

• Handle enquiries for birthday parties, school visits, corporate outings, and group bookings.
• Prepare and share suitable packages and quotations.
• Coordinate with customers regarding guest count, package selection, timing, and requirements.
• Follow up until the booking is confirmed.
• Coordinate with the operations and F&B teams for successful execution of events.

4. On-Ground Sales Support

• Promote ongoing offers, packages, memberships, and recharge options.
• Encourage customers to upgrade packages where appropriate.
• Support the team during busy hours, weekends, and events.
• Ensure customers are properly guided regarding game usage and packages.

5. Customer Relationship Management

• Maintain good relationships with regular customers and corporate clients.
• Follow up with previous customers for repeat visits and events.
• Maintain customer and corporate lead databases.
• Encourage satisfied customers to provide feedback and Google reviews.

Preferred candidate profile

• 1 - 3 years of experience in sales, customer service, hospitality, entertainment, retail, or related fields.

Perks and benefits

Based on monthly Sales target achievement