Sales cum CRM Executive

Job Title: Sales cum CRM Executive

Key Responsibilities:
Sales :

• Handle property enquiries and generate leads through calls, whatsapp, website and other lead sources.
• Understand customer requirements and explain project details, pricing, payment plans and offers.
• Follow-up with prospective customers and schedule site visits.
• Conduct regular follow-ups after site visits and convert leads into bookings.
• Achieve assigned sales and bookings targets.
• Maintain and update lead status and sales pipeline.
• Manage the entire sales process from enquiry, registration to post sales support.
• Preparing marketing plans for product awareness.
• Maintain reports of walk in customers, receipt, collections, customer database.
• Prepare promotion plans timely for building potential leads.
• Identify new markets and business opportunities.

CRM :

• Maintain Customer and booking details.
• Handle customer queries and provide timely updates.
• Coordinate with sales, accounts, legal, projects and site teams.
• Follow-up for payments, KYC and required documents.
• Coordinate for agreement, registration and possession related formalities including preparation of handover kits.
• Handle customer complaints and coordinate for resolution.
• Maintain customer records and prepare basic CRM/MIS reports.
• Understand client requirements, preferences, budget and project timelines.
• Maintain updated database of clients.
• Develop and maintain strong relationships with clients.
• Handling home loan procedure of clients.
• Gather customer feedback and communicate to respective department.
• Ensure a pleasant customer experience with on time delivery and clear constant communication.
• Managing the collections and recovery of receipts before deadline.
• Ability to analyse data from the CRM to identify trends, generate insights and improve customer experience.
• Manage the society handover procedures.

Requirements:

• Graduate in any discipline. Certification in sales and Marketing will be an added advantage.
• 3-8 years of experience in real estate sales / CRM.
• Good communication, sales and customer handling skills and team works.
• Strong follow up and coordination skills.
• Knowledge of MS excel preferred.