Sales Coordinator

Role & responsibilities

• Coordinate daily sales activities and provide administrative support to the sales team.
• Receive, process, and track customer orders for dairy products and other food processing products.
• Coordinate with production, dispatch, logistics, and accounts departments to ensure timely deliveries.
• Maintain sales records, customer databases, order status, and sales reports.
• Communicate with distributors, dealers, retailers, and customers regarding product availability, pricing, and delivery schedules.
• Follow up on pending orders, payments, and customer inquiries.
• Prepare quotations, invoices, sales orders, and other sales-related documents.
• Monitor inventory and coordinate with the warehouse team to maintain product availability.
• Handle customer complaints and coordinate with the concerned departments for resolution.
• Support the sales team in achieving monthly sales targets and maintaining customer relationships.
• Ensure proper documentation and coordination related to product batches, expiry dates, and dispatch schedules, wherever applicable.
• Prepare daily, weekly, and monthly sales reports for management.

Preferred candidate profile

• Graduate in Commerce, Business Administration, Marketing, or a related field.
• 13 years of experience in sales coordination, preferably in the dairy, FMCG, or food processing industry.
• Good communication and interpersonal skills.
• Basic knowledge of MS Excel, MS Word, and email communication.
• Knowledge of ERP or sales order management software will be an advantage.
• Strong follow-up, coordination, and problem-solving skills.
• Ability to manage multiple tasks and maintain accurate records.
• Customer-oriented approach with good organizational skills.
• Experience in dairy products such as milk, paneer, cheese, butter, ghee, curd, or other food products.
• Familiarity with distributor and dealer coordination.
• Understanding of sales documentation, inventory coordination, and dispatch processes.
• Ability to work effectively with sales, production, logistics, and accounts teams.