Sales Coordinator

JOB RESPONSIBILITIES

Make follow-up calls and send follow-up emails to customers and prospects on quotations, proposals and open enquiries, on behalf of the sales team.

Track open quotations and opportunities, and remind sales team of pending follow-ups, deadlines and renewals.

Schedule client meetings, calls and site visits, and manage the sales teams calendars.

Keep the CRM up to date: contacts, opportunities, deal stages, activities and deal lines (cost, margin and price).

Prepare quotations, proposals and presentations in coordination with the sales and presales teams.

Request prices, availability and deal registrations from vendors and distributors.

Process customer purchase orders and coordinate with Accounts and Operations on invoicing, delivery and payment follow-up.

Prepare weekly and monthly sales reports, pipeline and GP summaries for management.

Answer customer enquiries by phone, email and WhatsApp, and route them to the right sales team member.

Maintain organised records of quotations, tenders, contracts and other sales documents.

Support events and marketing activities, such as exhibitions and customer sessions, when required.

REQUIREMENTS

Bachelors degree in Business Administration or a related field.

2+ years of experience as a Sales Coordinator or Sales Administrator, ideally with an IT, system integration or B2B technology company.

Excellent written and spoken English.

Hands-on experience with a CRM (such as Zoho, Odoo or Salesforce) and MS Office, especially Excel.

Confident, friendly and professional on the phone, and comfortable following up with customers.

Highly organised and detail-oriented, able to manage several priorities and deadlines at once.

Basic understanding of IT products (servers, networking, security) is a plus.