Sales Coordinator

Job Description

Client Relationship & Sales Coordinator

Location

Noida

Employment Type

Full-Time

About Axiom Design Studio

Axiom Design Studio is a premium architecture and luxury interior design firm dedicated to creating timeless homes and meaningful spaces. We believe exceptional design begins with exceptional client experiences. Every interaction with a prospective client reflects our values of professionalism, trust, attention to detail, and thoughtful communication.

We are looking for a highly organized, warm, and proactive Client Relationship & Sales Coordinator who will become the custodian of our complete sales journeyfrom the first enquiry to successful project onboarding.

Role Summary

As the Client Relationship & Sales Coordinator, you will be the first point of contact for all prospective clients. Your role is to ensure that every enquiry is handled promptly, professionally, and thoughtfully.

You will own the coordination of our complete sales pipeline, ensuring that no lead is missed, every follow-up happens on time, every proposal reaches the client professionally, and every client enjoys a seamless experience throughout the sales journey.

This role is not about aggressive selling. It is about building trust, maintaining relationships, creating organized systems, and ensuring an exceptional client experience.

Key Responsibilities

1. Lead Management

• Be the first point of contact for all new enquiries.
• Respond to enquiries professionally and promptly.
• Monitor all lead sources including:
  
  
• Website
• WhatsApp
• Instagram
• Facebook
• LinkedIn
• Google
• Email
• Referrals
• Phone calls
• Ensure no enquiry or lead is ever missed.
• Maintain complete lead records in the CRM.

2. Lead Qualification

Qualify prospective clients before scheduling meetings by understanding:

• Project type
• Project location
• Budget range
• Timeline
• Decision makers
• Project requirements
• Overall alignment with Axiom’s services

3. Client Relationship Management

• Build professional and warm relationships with prospective clients.
• Maintain regular communication.
• Follow up consistently without being intrusive.
• Address client queries promptly.
• Ensure every interaction reflects Axiom’s premium brand experience.

4. Meeting Coordination

• Schedule meetings between clients and the Principal Architect.
• Coordinate calendars and confirmations.
• Send meeting reminders.
• Share meeting links when applicable.
• Ensure clients are well-informed before every meeting.

5. Meeting Preparation

Before every meeting, prepare a concise client briefing including:

• Client background
• Project requirements
• Budget
• Timeline
• Previous discussions
• Lead source
• Key expectations
• Special notes or concerns

6. Proposal & Documentation

• Prepare and share proposals.
• Send company profile and portfolio.
• Coordinate revisions and updates.
• Track proposal status.
• Ensure timely delivery of all client documents.

7. Post-Meeting Coordination

Following every meeting:

• Send meeting summaries.
• Share promised documents.
• Coordinate proposal revisions.
• Schedule next steps.
• Maintain continuous follow-up until project closure.

8. Sales Operations

• Maintain the complete Sales Management System.
• Update CRM daily.
• Track every stage of the sales funnel.
• Maintain accurate client records.
• Generate weekly and monthly sales reports.
• Monitor pipeline movement and follow-up schedules.
• Ensure smooth handover to the design team after project confirmation.

9. Marketing & Sales Support

Support the Principal Architect by coordinating:

• Sales presentations
• Client-facing documents
• Sales videos
• Marketing collateral
• Social media content related to sales
• Case studies
• Client testimonials

10. Reporting & Analytics

Prepare regular reports including:

• Total enquiries received
• Qualified leads
• Meetings scheduled
• Proposals shared
• Projects won
• Projects lost
• Reasons for rejection
• Lead conversion ratios
• Pending follow-ups
• Sales pipeline status

Skills & Qualifications

We are looking for someone who possesses:

• Excellent spoken and written English
• Strong Hindi communication skills
• Outstanding interpersonal skills
• Professional phone etiquette
• Excellent follow-up abilities
• Strong organizational and coordination skills
• Good email writing skills
• Attention to detail
• Ability to manage multiple tasks simultaneously
• Confidence in interacting with high-end clients
• Proficiency in Google Workspace and Microsoft Office
• Familiarity with CRM software (preferred)
• Basic Canva or presentation skills (preferred)
• Understanding of social media platforms

Personal Attributes

The ideal candidate is:

• Soft-spoken and courteous
• Naturally persuasive without being pushy
• Professional and presentable
• Highly dependable
• Honest and trustworthy
• Proactive
• Patient and calm under pressure
• Solution-oriented
• Quick to learn
• Positive in attitude
• Emotionally mature
• Committed to delivering outstanding client experiences

Key Performance Indicators (KPIs)

Success in this role will be measured through:

• Zero missed enquiries
• First response time
• Follow-up completion rate
• Meeting scheduling efficiency
• Proposal turnaround time
• CRM accuracy
• Lead-to-meeting conversion
• Meeting-to-order conversion support
• Client satisfaction during the sales process
• Quality and timeliness of reporting

Confidentiality

This role involves access to confidential client information, pricing, proposals, business strategies, and internal operations. Maintaining complete confidentiality and professionalism at all times is essential.

Our Expectations

At Axiom Design Studio, we value ownership over supervision.

We are looking for someone who takes responsibility, solves problems proactively, follows through on commitments, and ensures that every client receives an exceptional experience.

We believe that every interaction matters. Whether a client chooses to work with us or not, they should leave every conversation with a positive impression of Axiom.

Preferred Experience

• 2–5 years of experience in Client Relations, Sales Coordination, Customer Success, Business Development, or Front Office roles.
• Experience in architecture, interior design, luxury real estate, construction, hospitality, or premium service industries will be an advantage.

Why Join Axiom?

At Axiom, you won’t simply coordinate sales—you will shape the first impression of our brand. You’ll work closely with the Principal Architect, contribute to building world-class client experiences, and become an integral part of a studio that values design excellence, professionalism, and meaningful relationships.

If you enjoy connecting with people, creating order from complexity, and ensuring that nothing falls through the cracks, we’d love to hear from you.