Sales Coordinator

Job Description: Sales Coordinator

Location: Surat, Gujarat
Industry: Building Materials / Construction Chemicals
Department: Sales & Marketing
Reporting To: Sales Manager / Regional Sales Manager

HR Contact -Priyanka [phone removed]

Job Summary

We are looking for a proactive and organized Sales Coordinator to support the sales team in managing daily sales operations, customer coordination, order processing, dealer and distributor communication, and sales reporting. The ideal candidate should have strong communication, coordination, and Excel skills, preferably with experience in building materials, construction chemicals, tiles, cement, or a related industry.

Key Responsibilities

1. Sales Coordination & Order Management

• Coordinate with the sales team, dealers, distributors, and customers for daily sales activities.
• Process sales orders, quotations, purchase orders, and order confirmations.
• Follow up on order status, dispatch schedules, delivery timelines, and pending supplies.
• Coordinate with production, logistics, warehouse, and accounts teams for timely order execution.

2. Customer & Dealer Management

• Handle customer enquiries and provide timely updates on pricing, product availability, and delivery.
• Maintain strong relationships with dealers, distributors, contractors, and other business partners.
• Follow up on pending payments and outstanding orders in coordination with the sales and accounts teams.
• Support the resolution of customer complaints and service-related issues.

3. Sales MIS & Reporting

• Prepare daily, weekly, and monthly sales reports.
• Maintain records of sales orders, invoices, dispatches, customer details, and outstanding payments.
• Track sales targets, achievements, order bookings, and pending deliveries.
• Prepare Excel-based MIS reports and update sales data in ERP/CRM software.

4. Sales Team Support

• Assist the Regional Sales Manager and sales executives with administrative and operational requirements.
• Coordinate sales meetings, maintain meeting records, and track action points.
• Support price list updates, promotional schemes, product documentation, and sales presentations.
• Maintain accurate customer databases and sales-related documentation.

Educational Qualification

• Graduate in any discipline; BBA, B.Com, or B.A. preferred.
• Proficiency in MS Excel, MS Office, and email communication.
• Knowledge of ERP/CRM systems will be an added advantage.

Experience

• 25 years of experience in sales coordination, sales administration, or order management.
• Experience in building materials, construction chemicals, cement, tiles, waterproofing, or related industries will be preferred.

Key Skills

• Strong communication and interpersonal skills.
• Excellent coordination and follow-up abilities.
• Good command of MS Excel, MIS reporting, and data management.
• Customer relationship management.
• Attention to detail and accuracy in order processing.
• Ability to multitask and work with cross-functional teams.
• Proactive approach to problem-solving and meeting deadlines.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of sales order processing.
• Timely preparation and submission of sales MIS reports.
• Order fulfilment and dispatch coordination.
• Customer enquiry response and resolution time.
• Accuracy of customer and sales data.
• Follow-up effectiveness for pending orders and payments.
• Support provided to the sales team in achieving monthly targets.

Preferred Candidate Profile: A disciplined, customer-focused professional who can efficiently coordinate between the sales team, dealers, customers, logistics, and accounts to ensure smooth sales operations in the Surat and Gujarat market.