Sales Coordinator

QI SPINE :

Key Responsibilities:

• Lead Management: Handle incoming enquiries and follow up with prospective patients through calls, emails, and other communication channels.
• Patient Coordination: Coordinate with clinic teams to schedule consultations and ensure timely patient appointments.
• Sales Support: Explain QI Spines consultation process, treatment options, and service packages in coordination with the clinical team.
• Follow-ups and Conversions: Follow up with interested patients, address non-clinical queries, and support conversion of enquiries into appointments and treatment enrolments.
• Database Management: Maintain accurate records of leads, patient enquiries, follow-ups, appointments, and sales conversions.
• Reporting: Prepare daily, weekly, and monthly sales reports and track performance against assigned targets.
• Internal Coordination: Work closely with the sales, marketing, patient counselling, and clinic operations teams to ensure smooth workflows.
• Customer Relationship Management: Maintain professional communication, handle patient concerns empathetically, and escalate complaints when required.
• Target Achievement: Support the achievement of sales, appointment booking, and revenue targets.

Required Qualifications and Skills:

• Graduate in any discipline; a degree in business administration or marketing is preferred.
• Prior experience in sales coordination, inside sales, customer service,
• Excellent verbal and written communication skills.
• Strong organizational, follow-up, and multitasking abilities.
• Ability to work in a target-driven environment.
• Customer-focused attitude, attention to detail, and a professional approach.

Key Performance Indicators (KPIs):

• Number of leads contacted and followed up.
• Appointment booking and confirmation rates.
• Lead-to-appointment and appointment-to-treatment conversion rates.
• Achievement of assigned sales targets.
• Accuracy of sales records and reports.
• Patient satisfaction and quality of coordination.

Ideal Candidate Profile

The ideal candidate should be proactive, organized, persuasive, and comfortable communicating with patients and internal teams. They should be able to manage multiple enquiries, maintain accurate records, follow up consistently, and contribute to business growth while prioritizing patient needs and ethical communication.