Sales Coordinator

Job Opening

Job Description

To ensure smooth coordination between the Sales Team, Customers, Accounts, Purchase, Warehouse and Logistics teams, ensuring timely order processing, accurate documentation, effective CRM management and seamless execution of customer orders from enquiry to delivery. Key Responsibilities: 1. Sales Coordination & Order Management Coordinate with the Sales Team for enquiries, quotations, purchase orders and customer requirements. Process and coordinate confirmed orders from PO receipt to final delivery. Ensure accurate and timely creation of Sales Orders (SO), Delivery Request Forms (DRF) and related documents. Coordinate with Warehouse and Logistics for timely dispatch of confirmed orders. Track pending orders, non-billed orders and delayed deliveries and highlight issues to the concerned team. 2. Customer & Sales Support Act as a coordination point between customers and internal departments for order-related requirements. Follow up on pending POs, payment status, dispatches, delivery schedules and required documents. Maintain proper records of customer requirements, quotations, orders and follow-ups. Support the Sales Team with customer data, sales reports and order status. 3. CRM & Sales Data Management Ensure 100% and timely updating of customer enquiries, follow-ups, quotations, orders and activities in CRM. Maintain accurate customer and prospect databases. Track enquiry-to-order conversion, pending enquiries and inactive opportunities. Prepare regular sales MIS and reports for management review. 4. Purchase, Inventory & Logistics Coordination Coordinate with Purchase Team for material availability and procurement requirements. Follow up on local/import purchase orders and expected material arrival. Coordinate with Warehouse for stock availability and allocation. Coordinate with Logistics for dispatch planning, transport arrangements and delivery tracking. Ensure timely sharing and filing of LR, POD and other dispatch-related documents. 5. Accounts & Collection Coordination Coordinate with Accounts for outstanding payment status and customer credit-related matters. Share outstanding reports with the Sales Team and follow up on pending collections. Support the Sales Team in monitoring customer credit limits and payment terms. Ensure order processing is aligned with approved credit and commercial conditions. 6. MIS & Management Reporting Prepare daily/weekly/monthly reports covering: Sales and order status Pending/non-billed orders Customer enquiries and quotations New customer additions Outstanding collections Dispatch and delivery status Stock/material availability Inactive and high-value customer opportunities Highlight delays, gaps and action points to the Sales Manager/HOD. Required Skills & Competencies Strong coordination and follow-up skills Good communication and interpersonal skills Strong attention to detail Ability to manage multiple orders and priorities Good understanding of sales order and dispatch processes Proficiency in MS Excel and CRM/ERP systems Good analytical and reporting skills Ability to coordinate effectively with Sales, Accounts, Purchase, Warehouse and Logistics teams Problem-solving and proactive follow-up approach Education & Experience Graduate in Commerce, Business Administration, Operations or a related field. 2-5 years of experience in Sales Coordination, Sales Operations, Order Management or a similar role. Experience in B2B, chemical distribution, manufacturing or trading will be preferred.

Education Qualifications

• M.Com/Commerce

Behavioural Profile

Strong coordination and follow-up skills Good communication and interpersonal skills Ability to manage multiple orders and priorities Good understanding of sales order and dispatch processes Proficiency in MS Excel and CRM/ERP systems Good analytical and reporting skills Ability to coordinate effectively with Sales, Accounts, Purchase, Warehouse and Logistics teams Problem-solving and proactive follow-up approach

Desired Skills

Sales Coordination | Sales Operations | Order Management | Order Processing | CRM | ERP | Sales MIS | MS Excel | Customer Coordination | B2B | Sales Support | PO Processing | Quotation Management | Di