Sales Coordinator
NowPurchase · Kolkata · onsite · Posted 20d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
About NowPurchase
Building the future of Metal Manufacturing!
NowPurchase is transforming the $140B metal manufacturing industry-the backbone of infrastructure, transportation, and industrial growth. We are building India s most trusted digital procurement platform for metal manufacturers while creating an operating system that makes procurement smarter, faster, and autonomous.
We are a growing team of 150+ professionals with a strong PAN India presence, supported by multiple offices, warehouses, and processing units, enabling seamless nationwide operations.
Having worked with 250+ foundries across India, we re now scaling aggressively-across regions, products, and value-added solutions. Our momentum has been recognized globally and nationally, including:
- Financial Times High-Growth Companies Asia-Pacific (2024 2025)
- India s first-ever ESOP buyback by a B2B commerce startup (2024)
- Innovative Startup of the Year - Eastern Leadership Awards 2025
- Dun Bradstreet Startup50 Award
- Deloitte Technology Fast 50, India (2025)
What the Role Looks Like
- Ensure seamless execution of orders from confirmation to delivery
- Coordinate with internal teams and clusters for smooth operations
- Track stock availability and ensure timely restocking
- Monitor dispatch and handle urgent delivery requirements
- Manage first-level issue resolution for customers and internal teams
- Maintain ownership and visibility of all open issues
Job Description
Role: Sales Coordinator
Department: Sales
Experience: 2+ Years
Location: Kolkata
Qualification: Graduate
Language Requirement : English and Hindi
Job Summary
We are looking for a detail oriented and execution driven professional to manage order lifecycle, coordination, and issue resolution across categories. The role requires strong ownership, cross-functional collaboration, and the ability to ensure timely delivery and customer satisfaction in a fast-paced B2B environment.
Key Responsibilities
1. Order Lifecycle Management
- Track and manage orders from confirmation to final delivery
- Ensure timely execution and proactive follow-ups at every stage
- Coordinate closely with internal teams to avoid delays
2. Cross-functional Coordination
- Work with cluster teams, procurement, operations, and logistics teams
- Ensure alignment between demand, supply, and execution
- Facilitate smooth communication across departments
3. Stock Management Availability
- Monitor stock levels and ensure timely restocking
- Coordinate with supply teams to maintain material availability
- Highlight potential stock shortages proactively
4. Dispatch Delivery Management
- Track dispatches and ensure on-time deliveries
- Coordinate urgent deliveries and resolve logistical challenges
- Ensure accurate and timely delivery updates
5. Issue Tracking Resolution
- Handle first-level resolution of wrong material and quality complaints
- Track all open issues with clear ownership, timelines, and next steps
- Ensure timely closure of issues to maintain service quality
6. Escalation Management
- Escalate issues only when unresolved, repeated, high-value, or commercially critical
- Provide clear context and action plan during escalations
- Work towards minimizing repeat issues through process improvements
Skills Experience We re Looking For:
Must-Have
- Strong coordination and follow-up skills
- Good communication and interpersonal skills
- High ownership and problem-solving ability
- Experience in operations/sales coordination or order management
- Ability to work with cross-functional teams
- Basic proficiency in Excel / Google Sheets
Good-to-Have
- Experience in B2B, manufacturing, or supply chain environment
- Exposure to inventory or dispatch operations
- Familiarity with CRM or order tracking tools
Hiring Process
-
- HR Screening
- Functional Interviews
- Final Discussion with Leadership
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
crmIssue ResolutionService qualityB2BSales CoordinatorCross Functional CoordinationLogisticsSupply ChainOrder ManagementProcurement
About NowPurchase
NowPurchase
Industrial Machinery
90
employees
2016
10 years old
Kolkata,West Bengal
India
About
A procurement platform enhancing productivity for metal manufacturers, driving local economic growth and job creation.
Industries
Industrial MachineryFinancial Services
Employee ratings
84 reviews
4.7/ 5
Culture
4.7
Career growth
4.2
Work-life
4.6
Employees rate it well for
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