Sales Coordinator

Role & responsibilities

Sales Coordinator provides administrative and operational support to the sales team to ensure smooth business operations. This role involves coordinating sales activities, processing orders, maintaining customer records, preparing reports, and acting as a liaison between customers, the sales team, and other internal departments to ensure timely order fulfillment and excellent customer service.

Key Responsibilities

• Coordinate and support day-to-day sales operations.
• Prepare quotations, proposals, and sales documentation.
• Process customer orders and ensure accurate order entry.
• Monitor order status and coordinate with production, logistics, and finance teams for timely delivery.
• Maintain and update customer information in the CRM or ERP system.
• Respond to customer inquiries regarding products, pricing, order status, and delivery schedules.
• Assist the sales team in preparing presentations, reports, and sales forecasts.
• Schedule meetings, appointments, and customer visits for the sales team.
• Track sales performance and prepare weekly and monthly sales reports.
• Maintain proper documentation of contracts, invoices, and customer correspondence.
• Coordinate promotional activities, exhibitions, and marketing events when required.
• Resolve customer issues promptly by coordinating with relevant departments.
• Ensure compliance with company policies and sales procedures.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• 13 years of experience in sales coordination, sales support, or customer service.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with CRM or ERP software is an advantage.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy.
• Ability to multitask and prioritize work effectively.
• Customer-focused attitude.
• Problem-solving and coordination skills.
• Ability to work independently and as part of a team.

Key Performance Indicators (KPIs)

• Timely processing of customer orders.
• Accuracy of sales documentation.
• Customer satisfaction and response time.
• On-time order fulfillment coordination.
• Timely preparation of sales reports.
• Support provided to achieve sales targets.

Working Conditions

• Full-time office-based position.
• May require occasional overtime during peak business periods.
• Regular interaction with customers, sales personnel, logistics, finance, and operations teams.

Preferred candidate profile