Sales Coordinator

Sales Coordinator

Position Title: Sales Coordinator

Location: Chennai - Nungambakkam

Job Type: Full-time

• Draft, process, and issue accurate Offers/Quotations and Proforma Invoices to customers based on sales requirements.
• Process confirmed purchase orders into formal Sales Orders within SAP.
• Generate final Sales Invoices accurately upon dispatch/delivery confirmation.
• Maintain and update customer master data, pricing records, and sales history in the SAP system.
• Serve as the primary point of contact for customer queries regarding order status, product availability, delivery timelines, and documentation.
• Coordinate with the logistics/warehouse team to track shipments and proactively share dispatch details (LR copies, tracking IDs, invoice copies) with customers.
• Handle customer queries or complaints efficiently, liaising with internal operations teams for quick resolution.
• Follow up with prospective and existing customers on open offers, quotations, and leads to maximize conversion rates.
• Track lead status in the system and report progress regularly to the Sales Manager.
• Identify, track, and download relevant tender/bidding opportunities from various government and private portals.
• Prepare and compile required tender documentation, technical compliance sheets, commercial bids, and EMD (Earnest Money Deposit) details in coordination with internal teams.
• Ensure timely online or offline submission of tender bids and track post-submission evaluations.
• Monitor customer payment cycles and maintain an up-to-date tracking sheet for outstanding bills.
• Coordinate directly with customers and the finance department to facilitate timely payment collections and resolve payment/invoice discrepancies.
• Prepare and execute bulk promotional email campaigns to introduce new products, seasonal offers, or company updates to the customer database.
• Maintain an updated database of active, inactive, and prospective customer contacts for marketing outreach.
• Prepare daily, weekly, and monthly sales status reports, pending order lists, and dispatch summaries for management review.
• Collaborate closely with Sales and Warehouse teams to ensure order priorities align with stock availability.
• Coordinate the dispatch of product samples and marketing materials to potential clients upon request.

Qualifications & Skills Required

• Education: Any bachelor's degree
• Language proficiency: Hindi and English are mandatory along with the regional language Tamil
• Experience: 5 to 8 years of experience in a Sales Coordination.

Software Proficiency:

• Hands-on experience working with SAP (SD / Sales Module) is mandatory.